Food&Beverage Supervisor - Hampton Inn and Home2 Suites Ontario

Job Description

Job Description

Reports to

Hotel General Manager

Are you the One?

If you enjoy engaging with guests, ensuring an exceptional dining experience, and leading service recovery when needed, and you have at least 1 year of experience in Food & Beverage along with a high school diploma or higher, this could be the perfect opportunity for you!

Key Responsibilities

• Responsible for supervising all aspects of the service Restaurant functions, in accordance with hotel standards.
• Directs, implements, and maintains a service and management philosophy that serves as a guide to respective staff.
• Work with the Sales Team to coordinate banquet and catering details.
• Serve as the on-site point of contact during banquet and catering events.
• Place orders and coordinate with preferred vendors for contracted items.
• Arrange banquet room set-ups as needed.
• Provide exceptional service before, during, and after contracted events.
• Coordinate schedules with banquet staff.
• Clean up and break down banquet rooms after events conclude.

Primary Functions

Include, but are not limited to:

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures.
• Maintains food and beverage safety and quality based on hotel standards.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding to and handling guest-related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors, and Staff.
• Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
• Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break, and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by the supervisor.

Knowledgeable In

• Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
• Safety and Security Measures.
• Familiarity with food and beverage cost controls.

The ideal candidate will be:

• Minimum one year of experience in the Restaurant / Food and Beverage field.
• Previous supervisory / management experience is a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use the required measurement tools.
• Ability to prepare budgets and ensure cost controls.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Effective communication skills.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on .
• Holidays, weekends, and evenings. Long hours sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pound.