Overnight Guest Services Associate, Part-Time Variable

Job Description

Job Description

Apply Here: https://secure.onehcm.com/ta/FSINNS.jobs?ShowJob=755160065&TrackId=ZipR…

JOB DESCRIPTION:

About Green Gables Inn

Green Gables Inn is operated by Four Sisters Inns. The inn has 11 rooms and is situated directly across from the ocean in Pacific Grove. Green Gables Inn is a beautiful, Queen Anne-style Victorian mansion.

About Gosby House Inn

Located in the heart of Pacific Grove and fully renovated in Spring 2023, Gosby House Inn thoughtfully ushers in a new era while honoring its storied past. Throughout the inn, antiques and vintage elements are paired with modern-day amenities, rich textiles, and custom furnishings to create the perfect blend of old and new.

When We Need You

Tuesday. Wednesay, Friday, Saturday, Sunday

About the Position

Our overnight innkeeper is responsible for assisting guests after hours, from 9 pm until 5 am. This person must have reliable transportation to be able to attend to guests at either inn throughout the night.

The job requires setting up for breakfast at Green Gables, ensuring that common areas look picture perfect, and assisting guests with late check-ins or other urgent needs. The overnight innkeeper may sleep in a private room when the work has been completed and guests do not need assistance, waking to take calls from in-house guests.

Essential Duties and Responsibilities Include (But Are Not Limited To):

• Provides exceptional service to guests
• Greets late arrivals, check them in, and show them to their room
• Answers phone calls and/or text messages from in-house guests
• Sets up for breakfast service
• Walks the property and ensure common areas and grounds are secure, neat, and orderly
• Stays up-to-date on company safety protocols
• Effectively communicates all guest activity and/or any issues to the incoming front desk team member via communication logs
• Maintains a positive attitude and works well independently and as a member of a team

ABOUT FOUR SISTERS INNS

Four Sisters Inns is a collection of boutique inns and small hotels located in California’s most desirable destinations. Each is one-of-a-kind, offering guests an authentic and personalized experience, beautiful accommodations, and exceptional service. Over the past 40 years, Four Sisters Inns has developed a loyal following. We remain committed to fostering a culture that values our employees, guests, and investors.

CORE VALUES

At Four Sisters Inns, we hire team members that embody our five core values:

• Grace. At Four Sisters Inns, grace is about being professional, patient, and having true generosity of spirit when it comes to all people in all situations.

• Grit. Grit is our passion and resilience; our desire and drive to not be defeated nor take things personally.

• Attentive. It’s all about the little details in our business; they matter. We deliver on those details with genuine care. Our heart is truly in it.

• Adaptable. We stay adaptable so our guests can stay relaxed. We're always ready for the unexpected. Remaining open, flexible, and able to pivot and switch gears at a moment's notice is essential.

• Above and Beyond. We take everything just one step further than the expected for our guests, fellow team members, and supervisors. We seek out small moments to make a big impression.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• One-year certificate from college or equivalent training; or three to six months related experience, or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute ratios.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to apply common sense to various issues that arise on a regular basis.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and taste or smell. The employee is required to walk, talk, hear, and climb up and down stairs and balance; and stoop, kneel, crouch, crawl or use step stools or ladders.

• The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works near or with moving mechanical parts and sharp knives, and in outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock.

• The noise level in the work environment is usually moderate

FOUR SISTERS INNS IS AN EQUAL OPPORTUNITY EMPLOYER

We enthusiastically accept our responsibility to make employment decisions without regard to race, (including, but not limited to, hair texture and protective hairstyles including but not limited to, such hairstyles as braids, locks, and twists), religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression or transgender status, the genetic information of an employee or employee’s family member, national origin (including an individual's use of a driver's license issued without satisfactory proof of presence in the U.S. but otherwise meeting criteria set forth under California law (otherwise referred to as "AB 60 licenses"), religion, marital status, medical condition, disability, military service or veteran status, perceived or actual pregnancy, childbirth, breastfeeding or related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.