Program Manager, Youth Development

Job Description

Job Description

Program Manager, Youth Development

About Lifeline Community Services

Lifeline Community Services is a premier nonprofit organization in San Diego County, dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing, behavioral health, youth development, and anti-human trafficking initiatives, operating across multiple locations.

Position Summary

The Program Manager is responsible for overseeing the Enhanced Care Management Team, Community Supports provider, and Case Managers. Under the supervision of the Program Director, the Program Manager is responsible for managing the daily operations of North County Lifeline's CalAIM and CinA programs. This position is responsible for program oversight, daily operations, monthly billing, budgets and supervision of all service staff. The Program Manager is responsible for providing leadership and guidance to the staff in the Youth Development department and to serve as a liaison between the Youth Development department and other departments within Lifeline, and between Lifeline and the community. Must demonstrate knowledge of trauma informed, client driven, and culturally competent care. The Program Manager will assure that all services provided to our clients and families are implemented through a client driven wellness and recovery model that is strength and outcome based, culturally relevant, and trauma informed.

Specific Activities

• Assures that the program consistently provides high quality, trauma informed, professional services. Assures timely, accurate and appropriate documentation.
• Provides administrative daily/weekly supervision to program staff.
• Assists with the recruitment, hiring, training and scheduling of program staff.
• Monitors staff productivity and provides constructive feedback and coaching.
• Prepares and conducts staff performance reviews annually or as needed and ensures adherence to agency policies and procedures including disciplinary protocols if the need arises.
• Engages in component and program development, implementation, and evaluation.
• Sets parameters for documentation requirements.
• Responsible for the onboarding of new staff, training and compliance of HIPPA laws
• Facilitates weekly or bi-weekly Multi-disciplinary Team Meetings and provides individual supervision to staff on a consistent basis.
• Provides (as needed) direct services, presentations and counseling/assessment/case management services to program clients.
• Conducts weekly review/audits of Managed Care Plans' referred/enrolled members and signs off on them as required.
• Supervises outside activities of staff, including the facilitation of groups, field trips, literacy, mentoring and outreach, and coordinates center-based activities.
• Maintains statistics and meets reporting requirements for CinA, and CalAIM programs on the specified database, including program-specific ETO database.
• Assures accurate completion and submission of all contract narrative and statistical progress reports as required.
• Under the direction of the Program Director, coordinates or provides substance abuse and mental health services training, and other related staff development activities.
• Works closely with the fiscal department to ensure accurate and timely submission of all staff Absence Request forms, Mileage Sheets, Timesheets and any other contract/budget requirements.
• Develops, supervises and maintains systems and procedures that encourage and support a multi-disciplinary wraparound service model which ensures timely and appropriate critical core services for youth, adults and families, including information and outreach to the community, assessment referral and follow up, case coordination and management, home visiting, rapid response to crisis, drug and alcohol counseling and gender-specific services for females.
• Oversees and operates within program budgets and monitors the use of wraparound fund accounts.
• Provides Quality Assurance including file reviews, and oversight of documentation of assessment and intake, case management and progress notes, case planning and goal setting, completion of all necessary documents.
• Participates in and facilitates agency and component meetings.
• Stays informed of and disseminates to staff information related to the Enhanced Care Management Field.
• Resolves programmatic issues as identified by staff.
• Attend required meetings and training as appropriate.
• Participates in other duties as assigned.

Requirements/Qualifications

Licensed LMFT, LCSW required. Bilingual Spanish preferred. Must possess the ability to make sound clinical decisions. Must be able to apply clinical judgment, ethics and accountability to formulate best practices in quality of care. Must have excellent written and verbal communication skills. Ability to demonstrate the interpersonal sensitivity and cultural competency needed for working with diverse populations and workforce. Ability to stablish and maintain effective working relationship with staff. Experience working within dual diagnosis and case management Experience working with at-risk youth issues desired. Compatibility with agency purpose, goals, philosophy and approach. Must have good driving record and willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing

Physical Demands /Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be exposed in an extremely stressful environment where there are considerable mental and emotional demands. Travel is required to the schools/ community. Employee may be exposed to weather conditions prevalent at the time. The employee will be required to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer.

Work Schedule

Full- time 40 hours per week (flexible hours)

Compensation & Benefits

Salary commensurate with experience. Bilingual English/Spanish compensation available for qualified candidates. Eligible for employer paid benefits including medical, dental, vision, & Life Insurance. Generous vacation, sick, and holiday time-off benefits. Flexible Spending Account and 403(b) Retirement Plan available. EOE

Accommodations and Accessibility Statement

Lifeline Community Services is committed to providing equal employment opportunities to all qualified individuals, including those with disabilities. In compliance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable laws, Lifeline will provide reasonable accommodations to qualified applicants and employees with disabilities, unless doing so would result in an undue hardship for the organization.

If you require an accommodation to participate in the application or interview process, please contact humanresources@nclifeline.org as soon as possible. Accommodations may include, but are not limited to, assistance with completing the application process, providing documents in an accessible format, or arranging for an accessible interview location.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above), among others-recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Pre-Employment Screening Notice

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes:

• Driving record verification
• Employment history and reference checks
• TB screening
• 10-panel non-DOT drug screening
• DOJ/FBI/Child Abuse Index background checks

These screenings are conducted in accordance with all applicable laws and reflect our dedication to building a safe, mission-aligned work environment.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.
• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.
• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.
• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.
• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.
• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.