Job Description
Job Description
Job posting for Winter Transportation Ambassador:
Want to work and play in Tahoe this winter? Do 10 hours Shifts? Comfortable and experienced in driving in winter weather? Have a current Class A, B or C, Commercial Driver’s License with a Passenger Endorsement?
Martis Camp Club, Tahoe’s premier private community may be the ideal employer for you. Martis Camp provides multi-season experiences for its members and member guests, and it is the Ambassadors that maintain the day to day culture of exceptional hospitality. Ambassadors are comprised of hardworking locals and seasonal Tahoe-lovers alike who strive for excellence through individual and TEAM effort.
We have multiple positions available, including:
Part-Time: 1, 2 or 3 Days a Week (positions available for all)
All Part-Time Positions or Shifts will require a Saturday or a Sunday,
and the flexibility to work school holiday periods (Christmas/New Year; MLK Weekend and President’s Week)
Positions & Training Shifts will start in Early December. Please note that the Shuttle Department is on an alternative workweek of 4/10s (meaning you work 4 10-hour shifts)
WAGE RANGE: $27.00 - $32.00 per hour D.O.E.
POSITION SUMMARY:
A Winter Transportation Ambassador (aka Shuttle Driver) will operate under the direction of the Winter Transportation Manager and in accordance with the Club’s Vision, Mission, Goals, and service standards. They will operate all Shuttles to the highest safety, service, and hospitality standards. They are the first, and last point of contact with our membership and their guests in creating an unforgettable winter experience.
Shuttle responsibilities include (but are not limited to) running a scheduled service from Lookout Lodge to and from the Northstar Village Transportation Circle and an on-demand, door-to-door service, within the Martis Camp community. As a critical part of our Winter Operations Team, they will work closely with the Winter Transportation Manager and other Lookout Lodge Ambassadors to ensure the Martis Camp member’s experience is nothing less than extraordinary.
ESSENTIAL JOB RESPONSIBILITIES:
- Comfortably and safely operate all buses within our fleet during winter driving conditions.
- Safe transportation of members and their guests, both on and off property.
- Learn and understand the Northstar ski experience, and describe when asked to help Members navigate the Northstar Village.
- Display strong, positive communication skills and create a cooperative working environment with Ambassadors and Club Members.
- Work face-to-face in close quarters with members, guests, and your fellow Ambassadors.
- Display a superior service attitude and well-groomed presentation. Always present a positive “can do” attitude and anticipate the needs of our members, their guests, and your fellow Ambassadors as a guiding philosophy.
- Communicate efficiently by cell phone and radio, with professional etiquette at all times.
- Track activity counts daily and supply the Transportation Manager with a completed report.
- Be flexible to any reasonable schedule change, be available on weekends and holidays.
- Able to get to work punctually with consideration to winter driving conditions.
- Any other duties as needed to improve safety and assist fellow Ambassadors in fulfilling Martis Camp’s Mission, Vision, and Core Values.
KNOWLEDGE AND SKILLS :
- Ability to interact and develop positive relationships within and outside the organization.
- Proficient with the shuttle app and calls being dispatched.
- Maintain high ethical and moral standards, including personal presentation of staff that are reflected in management and interactions with the members.
- Superb verbal and written communication skills.
- Exceptional interpersonal and guest service skills
- Excellent organizational skills and attention to detail.
- Marvelous critical thinking skills.
- Outstanding time management skills with a proven ability to prioritize and multitask.
MINIMUM REQUIREMENTS:
- Possess, and maintain a valid CDL license, including passenger endorsement, by passing biennial medical examinations.
- Must be over 21 with a minimum of three years as a licensed driver.
- Must provide a copy of clean DMV record upon offer of employment.
- Must pass a pre-employment drug screen with a negative result (this includes marijuana) per Federal DOT regulations
- Pre-employment background screen as you will transport unaccompanied minors
PREFERRED REQUIREMENTS:
- Comfortable driving in adverse conditions, especially during night and winter weather.
- Able to confidently operate snow removal equipment, including shovels and snow blowers (training will be provided).
- Ability to operate a pressure washer.
- Flexible schedule.
PHYSICAL REQUIREMENTS: (with or without accommodation)
- Ability to occasionally lift up to 50 lbs. Ski & Snowboard Equipment will be loaded and unloaded by drivers daily
- Hearing and verbal skills to communicate effectively in a collaborative work environment utilizing standard technologies such as phones, radios, computer skills, etc.
BENEFITS & PERKS:
- Limited use of some Club amenities such as: golf, spa and private ski lift (with approval)
- Retail Spa and Golf shop discounts
- Eligibility for Ambassador of the Month Award
- Ambassador treats and seasonal celebrations
- Flexible schedules
- Participation in our Work Tango rewards program
- Ambassadors who return season after season may also be eligible for our scholarships and 401k benefits.
- Professional development and training
- Opportunities to collaborate with industry experts
Martis Camp is an equal-opportunity employer.
WAGE RANGE: $27.00 - $32.00 per hour D.O.E.
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