Job Description
Job Description
Jr' Maitre'd Job Description
About the Chateau Marmont:
The Chateau Marmont was built as the first deluxe high-rise apartment complex on Sunset Boulevard, opening its doors in February of 1929. Its gothic charm and old-world European flair were inspired by the Chateau Amboise in the Loire Valley, where Leonardo da Vinci was said to have spent his final years. With each passing decade, every Hollywood icon of its generation -- from Greta Garbo and Clark Gable to Marilyn Monroe and James Dean -- has called it home. It has remained the hotel of choice for the entertainment industry, music, fashion and art world ever since. Within its thick, poured concrete walls and among its lush tropical foliage, it is still the favored hideaway of a clientele looking for the utmost in discretion, privacy, and excellent service with all of the warmth, personality and charm of a boutique hotel.
Reporting to: F&B Managers and F&B Director
Summary of Position: Responsible for answering restaurant and hotel phone calls and emails, operating Open Table, Opera, and providing quality service to all guests who call the Chateau Marmont. Supporting the management team as needed.
Summary of Essential Functions:
- Uphold Coyle, Forbes and all Service Standards.
- Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
- Maintains professional relationships with all coworkers and guests.
- Maintain a positive attitude toward guests
- Follows checklists and standard operating procedures.
- Informs and gets verbal consent of Manager for all breaks – meal break, 10-minute break, bathroom break.
- Knowledgeable about property and have ability to assist guest with questions.
- Operate and manages Open Table and Opera.
- Answer restaurant and hotel telephones.
- Other tasks as assigned.
- Answers the phone in a genuine and enthusiastic manner.
- Always answers the phone in a timely manner – does not avoid answering phone to finish a conversation with a co-worker.
- Never says “no” but instead offers another time, day or venue when we might be able to accommodate.
- Waitlists any guests that cannot be accommodated.
- Ensures that calls are being redirected to the appropriate station when on break.
- Never leaves phone station unless on a 10 minute or meal break. Always communicates and receives authorization to leave work station.