Automotive Service Writer Advisor

Job Description

Job Description

Position Overview

We’re seeking an Experienced Automotive Service Advisor to join our team. This role is ideal for someone who thrives in a fast-paced environment, has strong customer service skills, and understands the ins and outs of vehicle maintenance and repair. As the bridge between customers and our technicians, you’ll play a key role in ensuring every customer drives away confident in our work.

Responsibilities

• Greet customers and listen to their service needs in a professional, friendly manner

• Write and manage repair orders, ensuring accuracy and clarity

• Communicate clearly with both customers and technicians regarding service recommendations, estimates, and timelines

• Provide updates to customers throughout the service process

• Upsell additional services when appropriate, with honesty and transparency

• Ensure all work meets dealership and manufacturer standards

• Maintain excellent customer satisfaction and retention

Qualifications

• Minimum 2+ years of experience as an Automotive Service Advisor (dealership experience preferred)

• Strong knowledge of automotive repairs, maintenance, and terminology

• Excellent communication and organizational skills

• Ability to multitask and work efficiently in a busy service department

• Proficiency with service scheduling and management software

• Valid driver’s license with a clean driving record

What We Offer

• Competitive pay (base + commission/bonuses)

• Health, dental, and vision benefits (if applicable)

• Paid time off and holidays

• Ongoing training and career development

• A supportive, team-oriented work environment

Company DescriptionDann’s Discount Auto Sales is a trusted local dealership focused on providing reliable pre-owned vehicles at affordable prices. We believe in treating customers like family and making car buying simple, honest, and stress-free. Join our close-knit team and grow with a company where hard work is valued and every role makes a difference.

Company Description

Dann’s Discount Auto Sales is a trusted local dealership focused on providing reliable pre-owned vehicles at affordable prices. We believe in treating customers like family and making car buying simple, honest, and stress-free. Join our close-knit team and grow with a company where hard work is valued and every role makes a difference.