Job Description
Job Description
Driveway Maitre ‘d
About the Chateau: The Chateau Marmont was built as the first deluxe high-rise apartment complex on Sunset Boulevard, opening its doors in February of 1929. Its gothic charm and old-world European flair were inspired by the Chateau Amboise in the Loire Valley, where Leonardo da Vinci was said to have spent his final years. With each passing decade, every Hollywood icon of its generation -- from Greta Garbo and Clark Gable to Marilyn Monroe and James Dean -- has called it home. It has remained the hotel of choice for the entertainment industry, music, fashion and art world ever since. Within its thick, poured concrete walls and among its lush tropical foliage, it is still the favored hideaway of a clientele looking for the utmost in discretion, privacy, and excellent service with all of the warmth, personality and charm of a boutique hotel.
Department: Front Office/Valet
Reporting directly to: Evening Hotel Manager
Job Responsibilities:
- Manage all aspects of the Bell/Valet department including but not limited to scheduling, payroll, reporting, budgets, forecasting, development, recruiting, hiring, terminating, training, coaching and leading.
- Recommend and participate in all actions related to staff performance, hiring, discipline and terminations.
- Protect guest and hotel assets, including but not limited to, proper use of Flash Parking, damage assessment, tagging and ticketing, payments, and tip pooling process.
- Maintain a safe workplace by conducting property walks and surveillance. Monitor traffic and crowd flow at driveway and off-property parking as determined by the demands of the property.
- Completes all incident reports for both guests and staff members; conducts post-accident investigation, identifying possible accident causes and hazards. Advises management on safety compliance concerns and preventative actions.
- Greet and escort guests to their room; assist with personal items, as necessary or as may be requested.
- Help conduct traffic to ensure easy access to and from the garage and keeping Monteel well-managed for our neighbours.
- Establish a positive relationship with repeat, VIP and Special Occasion guests while maintaining a professional and attentive manner, resulting in increasing and maintaining loyal and repeat guests.
- Ensure proper recognition and preference delivery for all repeat guests, anticipating needs whenever possible and coordinate follow-up with appropriate departments. Identify opportunities for enhancing guest experience for all guests.
- Communicate both positive and negative feedback from guests to appropriate departments; assist with problem resolution where appropriate.
- Adhere to the Hotel Standard Operating Procedures (as updated).
- Other duties may be assigned.
Job Requirements:
- 7 + years’ work experience in a luxury hotel.
- Must have full availability and the ability to work a flexible schedule to include nights, weekends, and holidays.
- Adhere to the Forbes Travel Guide Standards, with specific emphasis on but not limited to Reservation Service, Digital Services, Arrival/Departure, Guest Services One and Two, Guest Service Request, Fitness Facility, Housekeeping Daily Service, Housekeeping Turndown Service, Guest Room, Public Areas, In-Room Dining (as updated).
- Adhere to the Employee Handbook (as updated)
- Adhere to the Code of Conduct (as updated) and Confidentiality, Non-Solicitation & Intellectual Property Agreement (as updated)
- Able to lift, carry, push, and/or pull 40-50 pounds. Ability to kneel, reach overhead, climb, crouch, and bend downwards. Must be able to seize, grasp, turn and hold objects with hands.
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.