Call-Center Customer Service Associate (Japanese Bilingual)

Job Description

Job Description

An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.

• Direct-Hire, Start-Date: January 12th 2026
• Great benefits: Medical, Dental, Vision, Life Insurance, 401K, Flexible Spending Accounts, Sick Leave, Paid Holiday, Vacation Pay, Travel Benefits, etc.)
• $23.51 / hour; Non-exempt
• After successful completion of training, must be flexible to work any shift, including both Saturdays and Sundays
  • 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday: 5:00am – 4:00pm
• Japanese English bilingual ability is a MUST

Requirements of the Japanese Bilingual Call Center Customer Service Associate:

• Bilingual language ability in English and Japanese (proficient Speaking / Reading / Writing)
• Associate’s Degree or higher is preferred but not required
• Airline, travel, and related industry experience preferred
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and able to learn new computer software
• Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer’s personal information for the books
• Proactively explore and anticipate customer’s future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Employment Type: Direct-Hire, Start-Date: Monday, January 12th 2026

Location: Torrance, CA

Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays) between: Monday – Sunday from 5:00am – 4:00pm

Company DescriptionFor over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

Company Description

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.