Motel Manager (Bilingual English & Spanish)

Job Description

Job DescriptionWe are seeking an experienced and customer-focused Motel Manager to oversee the daily operations of our property. The Motel Manager will be responsible for ensuring exceptional guest experiences, maintaining a safe and welcoming environment, and managing staff and resources efficiently. This role requires a hands-on leader who thrives in a fast-paced environment and is committed to upholding high standards of service, cleanliness, and hospitality.Key Responsibilities:

• Oversee day-to-day operations of the motel, including front desk, housekeeping, maintenance, and guest services.
• Recruit, train, schedule, and supervise staff to ensure smooth operations.
• Manage reservations, check-ins, and check-outs while maintaining a positive guest experience.
• Handle guest inquiries, complaints, and issues promptly and professionally.
• Monitor property appearance and coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet cleanliness and quality standards.
• Develop and implement policies, procedures, and best practices to improve efficiency and guest satisfaction.
• Manage budgets, control costs, and oversee financial reporting including payroll, accounts receivable, and vendor payments.
• Ensure compliance with safety, health, and legal regulations.
• Coordinate marketing strategies to increase occupancy and revenue.
• Build and maintain relationships with vendors, contractors, and local partners.

Qualifications:

• Previous management experience in hospitality, hotel/motel operations, or a related field required.
• Strong leadership, organizational, and communication skills.
• Excellent problem-solving abilities with a customer-first mindset.
• Proficiency in motel/hotel management software and Microsoft Office Suite.
• Ability to manage budgets, financial reports, and operational costs.
• Flexibility to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.