Job Description
Job Description
Job Summary:
We are looking for a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, responsible for providing exceptional customer service, checking guests in and out, making reservations, and answering any inquiries.
Responsibilities:
1. Greet guests in a friendly and professional manner.
2. Check guests in and out efficiently.
3. Handle guest requests and concerns promptly and courteously.
4. Answer phone calls and direct them to the appropriate department.
5. Assist guests with information about local attractions and amenities.
6. Process reservations and cancellations accurately.
7. Maintain a clean and organized front desk area.
8. Collaborate with other hotel staff to ensure guest satisfaction.
9. Set up breakfast and clean up
10.Help inventory and order as needed.
Qualifications:
1. High school diploma or equivalent.
2. Proven experience in a customer service role.
3. Excellent communication and interpersonal skills.
4. Ability to work well under pressure and handle difficult situations with a positive attitude.
5. Strong organizational skills and attention to detail.
6. Proficiency in computer systems and basic office software.
7. Knowledge of hotel procedures is a plus.
8. Multilingual skills are beneficial.
Job Title: Front Desk/Host
Reports To: General Manager
Position Summary:
We are looking for a dependable Host to join our team at a boutique hotel nestled in beautiful Independence, CA. This role involves setting up breakfast (morning hours) checking in/out guests, help inventory and order and exceptional guest service. Sometimes may need to help housekeeping when needed.