Job Description
Job DescriptionDescription:
The Front Desk Agent is responsible for greeting guests, processing check in and check outs, answers questions and resolve guest issues while compliance with policies and procedures. This position is part-time evenings, Thursday - Sunday.
Essential Functions
To perform this job successfully an individual must be able to performs all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for front desk operations adhering to Hampton Inn standards, including but not limited to: Greets, checks-in and checks-out guests with a friendly and clear voice
- Monitors room availability
- Accurately manages phone and online reservations
- Answers phone calls using proper telephone etiquette
- Keeps accurate accounts of cash, checks and credit transactions
- Responds to guest requests and complaints in a professional and courteous manner
- Provide guests with information about hotel and local attractions
- Maintains cleanliness of lobby
- Re stocks, maintains cleanliness, and breaks down breakfast area in the morning
- Act as Manager on Duty for the hotel in the absence of the General Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
- Always maintain a professional and high-quality service-oriented environment
- Has knowledge of emergency procedures and implementation of procedures
- Performs other duties as needed
Requirements:
Competencies
- Time Management
- Organizational Skills
- Customer Service Skills
- Communication Skills
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to stand 99% of the shift; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb, or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Position Type/Expected Hours of Work
Must be able to work weekends and holidays.
Travel
No travel is expected for this position. Must have reliable transportation to work.
Required Experience
- Previous Hotel Front Office experience preferred
- Customer Service experience preferred
- An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint).
- Proficient in English
Preferred Education
High school diploma or GED diploma preferred.
Additional Eligibility Qualifications
Bilingual preferred but not required