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<h3>Job Description</h3>
Job DescriptionSalary: 17.50 
Puesto de Limpieza Vespertino Medio Tiempo Irvine, CA
Ubicacin: Irvine, CA (2025 Alton Pkwy) Horario: Lunes a Viernes | 6:00 PM 10:00 PM Sueldo: $17.50 por hora
 
 Sobre la Oportunidad 
En Juniper Cleaning estamos contratando a un(a) Tcnico(a) de Limpieza confiable y detallista para un puesto de medio tiempo por las tardes en Irvine. Este trabajo es ideal para personas que buscan un horario fijo, disfrutan de mantener espacios limpios y se sienten orgullosas de hacer un buen trabajo.
 
 Tareas Comunes (incluyen pero no se limitan a):
<ul>
<li>Limpiar y desinfectar las reas asignadas</li>
<li>Limpieza general de oficinas, salas de descanso, salas de juntas, recepciones y entradas</li>
<li>Quitar el polvo de cubculos, muebles, escritorios y gabinetes</li>
<li>Vaciar botes de basura y desechar la basura correctamente</li>
<li>Barrer, trapear y aspirar pisos</li>
<li>Reabastecer suministros en baos y cocinas</li>
<li>Seguir los procedimientos de la empresa en cuanto a seguridad, asistencia, uniformes y cierre de reas</li>
<li>Operar y dar mantenimiento bsico a equipos de limpieza como aspiradoras</li>
<li>Reportar al supervisor cualquier problema de mantenimiento en el edificio o equipo</li>
</ul>
 Requisitos:
<ul>
<li>Capacidad para trabajar de manera independiente y en equipo</li>
<li>Atencin al detalle y compromiso con la calidad</li>
<li>Puntualidad y confiabilidad</li>
<li>Capacidad para cargar hasta 17 kg (38 lbs)</li>
<li>Estar de pie durante todo el turno (incluye caminar, agacharse, arrodillarse, girar, empujar, etc.)</li>
<li>Mantener una actitud positiva y profesional</li>
<li>Contar con un telfono inteligente y saber usar funciones bsicas (llamadas, mensajes, aplicaciones)</li>
</ul>
 Eres el/la Mejor Candidato(a) Si:
<ul>
<li>Odias llegar tarde o faltar al trabajo</li>
<li>Te enorgullece dar un esfuerzo extra y que lo reconozcan</li>
<li>Te comunicas de forma clara y profesional</li>
</ul>
 Este Puesto No Es Para Ti Si:
<ul>
<li>Necesitas supervisin constante o te cuesta trabajar de manera independiente</li>
<li>No sabes usar un smartphone o enviar mensajes de texto</li>
<li>Sueles llegar tarde, faltar a tus turnos o poner excusas por errores</li>
</ul>

Tecnico de Limpieza

<h3>Job Description</h3>
Job Description
We are hiring an individual who assists in planning, organizing, and implementing programs and activities which encourage the social, emotional, mental, physical, and spiritual development of residents. If you enjoy partnering with people and are excited about the opportunity to make a difference every day, then this might be for you!
 Why Work Here:&nbsp;
<ul>
<li>Competitive salary and hourly rate. We have excellent medical and dental coverage or pay a cash stipend if you are covered on another plan. Life Insurance, Commuter Benefits, Emergency Relief Fund, and much more!&nbsp; Salary continuation if you have an approved leave of absence, on the job training and professional development opportunities, tuition and/or fee assistance for qualified programs</li>
<li>You’ll be part of an organization that puts its core values—respect, integrity, excellence, service, stewardship, and teamwork—into action every day.&nbsp; work with residents and staff who are inspiring, talented, caring, and have amazing stories to tell.&nbsp;</li>
<li>You are aligned with our values of Respect, Integrity, Excellence, Service, Stewardship and Teamwork.&nbsp;</li>
<li>Tuesday - Saturday 10:30 AM – 3:30 PM</li>
</ul>
What You Will Do:&nbsp;
<ul>
<li>Implements programs to meet the individual needs, interests, and abilities of the residents, both on an individual basis and in group participation throughout the community.</li>
<li>Assists in making provisions for materials and supplies. Maintains the inventory of materials and supplies sufficient to complete activities as needed.</li>
<li>Prepares and posts a monthly calendar of activities. Communicate with residents and family members on an ongoing basis regarding activities and information.</li>
<li>Assists with assessments and maintaining up-to-date records, plans, reports, and evaluations of the program and resident participation and functioning.</li>
<li>Sets up and breaks down furniture configurations, audiovisual, and other activities-related equipment.</li>
<li>Assists with conducting activities and/or participates in activities while remaining engaged during the activity. Assists residents to and from their rooms to activities.</li>
<li>Assist in scheduling and confirming locations and transportation for outings. Contacts and coordinates with outside vendors or groups as needed.</li>
<li>Assists in providing direction to volunteers and vendors as directed by the Director of Life Enrichment.</li>
<li>Recognizes and reports concerns regarding residents' physical, mental, and/or emotional status to a member of the Management Staff.</li>
</ul>
Who You Are:
<ul>
<li>You enjoy working with people and have strong interpersonal skills.</li>
<li>You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding.&nbsp;&nbsp;</li>
<li>You like your days do be varied, can handle a fast-paced environment, and don’t mind working under pressure.&nbsp;</li>
</ul>
Who We Are:&nbsp; Founded in 1958, Sequoia Living is a Bay Area-based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Throughout our six decades as a nonprofit serving Bay Area seniors, we’ve learned the importance of connection and collaboration when it comes to providing resources for healthy aging. From our continuing care retirement communities (CCRCs) to safe affordable housing, engaging senior centers, and a purpose-filled volunteer program, we provide friendly environments where people can explore and discover what it means to grow stronger, wiser, and more joyful. Sequoia Living is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Life Enrichment Assistant

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive salary</li>
<li>Great work-life balance</li>
<li>Paid time off</li>
<li>Ongoing training</li>
<li>Employee Discount</li>
</ul>
Job SummaryWe are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Knowing and using medical billing skills are required. Responsibilities&nbsp;
<ul>
<li>Greet customers as they arrive and provide an excellent customer experience</li>
<li>Answer phone calls and schedule appointments</li>
<li>Assist clients with paperwork, including consent forms</li>
<li>Maintain a clean and inviting environment</li>
<li>Provide general customer service and attend to the needs of customers throughout their services</li>
</ul>
Qualifications
<ul>
<li>Two or more years of experience as a receptionist or similar role is preferred</li>
<li>Excellent communication skills with a commitment to customer service</li>
<li>Strong work ethic and positive attitude</li>
<li>Familiar with computers and scheduling software</li>
<li>Excellent multi-tasking skills</li>
</ul>

Front Desk Representative

<h3>Job Description</h3>
Job Description
Location: My Place Hotel- Redding
About the Role:
Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!
What You'll Do:
As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:
<ul>
<li>Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.</li>
<li>Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.</li>
<li>Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls. </li>
<li>Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.</li>
<li>Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.</li>
<li>Safety &amp; Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.</li>
<li>Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.</li>
<li>Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.</li>
<li>Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.</li>
<li>Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.</li>
</ul>
What We're Looking For:
Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.
Organizational &amp; Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Dependability &amp; Professionalism: Reliability, professionalism, and consistency in your work are essential.
Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.
Benefits:
<ul>
<li>Competitive Pay: $18.00-$19.00 Hourly</li>
<li>Monthly Bonus Potential</li>
<li>Flexible Scheduling: 3pm-11pm</li>
<li>Direct Deposit</li>
<li>Cross-Training</li>
<li>Growth Potential</li>
</ul>
Ready to Elevate Your Career?
If you're looking for a rewarding role in a fun, supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences.
Apply today and make My Place Your Place!
 Job Posted by ApplicantPro

Guest Service Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
 
Job Duties Include but Not Limited to the Following:
<ul>
<li>Maintains an inventory of vacancies, reservations and room assignments.</li>
<li>Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.</li>
<li>Knows room locations, types of rooms available, and room rates.</li>
<li>Registers arriving guests and assigns rooms.</li>
<li>Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and early check outs.</li>
<li>Coordinates guest room maintenance work with the engineering and maintenance division.</li>
<li>Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.</li>
<li>Knows daily activities and meetings taking place in the hotel.</li>
<li>Reports any unusual occurrences or requests to the manager or assistant manager.</li>
<li>Manages and resolves all guest complaints in a professional and courteous manner.</li>
<li>Processes guest check-outs and handles monetary transactions.</li>
<li>Maintains customers’ privacy.</li>
<li>Maintains a high level of professional appearance and demeanor.</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Requirements:
Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous hotel-related experience preferred.</li>
<li>Ability to communicate with public, hotel staff, and management in a professional manner.</li>
<li>Knowledge of surrounding areas and local events.</li>
</ul>

Guest Service Agent

<h3>Job Description</h3>
Job Description
Location: Homewood Suites Redondo Beach
Life as a Front Office Supervisor:
<ul>
<li>Defining and implementing front desk objectives and procedures.</li>
<li>Hiring and training staff and managing the shift schedules.</li>
<li>Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.</li>
<li>Generating reports and feedback for presentation to the general manager.</li>
<li>Performing administrative duties such as filing and updating records, among others, as needed.</li>
<li>Responding to and resolving guest service requests.</li>
</ul>
What we're looking for:
<ul>
<li>Bachelor of Science degree in hospitality or related field</li>
<li>Minimum of 1 year experience as a front desk supervisor</li>
<li>Good understanding of procedures and practices in the hospitality industry</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong organizational and time management skills</li>
<li>The ability to provide exceptional customer service</li>
<li>Good leadership and training abilities</li>
</ul>
What to expect in your first few months:
First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!
The perks working for us:
<ul>
<li>Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits</li>
<li>Paid time off for full AND part time associates</li>
<li>Travel discounts at hotel partners and franchises around the world</li>
<li>Participation in our Wellness program </li>
<li>On-demand pay opportunities for instant pay between paychecks</li>
<li>Leadership development program and growth opportunities</li>
</ul>
How to apply:
Join us! Submit your application online!
Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.
About Lodging Dynamics:
Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
 Job Posted by ApplicantPro

$22 Hotel Front Desk Supervisor-Homewood Suites by Hilton Los Angeles Redondo Beach

<h3>Job Description</h3>
Job Description
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. 
Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. 
Bartell Hotels is an equal opportunity employer.
 
Primary Objective of Guest Service Agent Position
To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels

Responsibilities
<ul>
<li>Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards</li>
<li>Understands room types and rates</li>
<li>Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel</li>
<li>Understands the “10 foot rule”</li>
<li>Owns a problem when confronted with one</li>
<li>Handles difficult situations effectively</li>
<li>Understands the importance of group codes, guest types, and source codes</li>
<li>Communicates clearly and courteously with other staff members and guests</li>
<li>Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)</li>
<li>Responds to customer questions regarding hotel, in-house facilities, and local events </li>
<li>Provides courteous, prompt, and accurate inter-hotel communications to staff and customers</li>
<li>Takes accurate and complete messages </li>
<li>Correctly places room on priority status with housekeeping</li>
<li>Communicates with authorized personnel by using Phones, HotSos and/or radios</li>
<li>Follows established hotel security and safety policies as required</li>
<li>Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes</li>
<li>Opera PMS Experience is preferred</li>
</ul>
Other duties may be assigned as needed 
Physical Demands &amp; Work Environment 
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud.

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Highly Respected Company</li>
<li>Positive Work Environment</li>
<li>Paid Time-Off</li>
<li>Career Advancement Opportunities</li>
<li>Sales Commission</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Member Concierge/Front Desk Reception to provide exceptional service to our Men's Grooming Shop clients. The Concierge will assist guests with the check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with Stylists/Barbers/Nail Technicians to coordinate availability, answering guest inquiries, and completing paperwork promptly and accurately. The Concierge must possess excellent communication skills and the ability to stay positive even when faced with busy situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities 
<ul>
<li>Monitor the maintain knowledge of shop operations and activities</li>
<li>Make appointments and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the services provide at Hammer &amp; Nails</li>
<li>Provide information regarding available Member Grooming Clubs (Membership)</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications 
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with salon/spa industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

Member Concierge / Front Desk Reception

<h3>Job Description</h3>
Job DescriptionDescription:
The Activity Assistant is a vital part of our direct care team, supporting older adults with Alzheimer’s, dementia, and related cognitive impairments through meaningful engagement and direct care. This role leads group and individual activities, implements the monthly activity calendar, and helps maintain a safe, welcoming space. In addition to facilitating person-centered programming, the Activity Assistant provides hands-on support with daily needs, such as mobility assistance, prompting, and redirection. They work closely with participants and caregivers offering compassionate service while modeling dignity, empathy, and professionalism for volunteers and staff.
 
Responsibilities
<ul>
<li>Lead and actively engage participants in group activities, such as exercise, current events, discussion groups, art &amp; music classes, gardening, and table games. As the face of the activity program, ensure its successful implementation by creating a dynamic, inclusive, and engaging environment that aligns with Person-Centered Care (PCC) principles.</li>
<li>Encourage and facilitate socialization among participants by creating opportunities for meaningful connections and conversations. Create an environment that supports positive peer interactions and reduces feelings of isolation.</li>
<li>Adapt activities using creativity and intuition to meet the varying interests, abilities, and moods of participants.</li>
<li>Provide direct support to participants, including assistance with toileting, transfers, safely getting in and out of chairs, and medication reminders, while ensuring awareness of dietary restrictions and allergies to promote participants’ safety and well-being.</li>
<li>Welcome participants each morning with a warm, friendly greeting to support a smooth transition into the day’s program. At departure, offer thoughtful farewells to both participants and their loved ones, helping to end the day with care and connection.</li>
<li>Demonstrate proficiency in incontinence care training to ensure participants' dignity, comfort, and hygiene.</li>
<li>Collaborate with activities coordinator to manage complex client care needs, ensuring appropriate support, resources, and interventions are in place to enhance client well-being.</li>
<li>Model a positive customer service attitude.</li>
<li>Perform essential opening and closing tasks that ensure the smooth operation of the program.</li>
<li>Accurately record participants' progress and document daily observations in the Electronic Health Record (EHR) system at the end of each day, ensuring timely and detailed reporting of engagement, participation, and any notable changes.</li>
<li>Take ownership in problem-solving, proactively addressing challenges, and demonstrating initiative to improve participant experiences, and overall team operations.</li>
<li>Effectively and promptly communicate with direct supervisor about notable or unusual behaviors.</li>
<li>Effectively multi-task while prioritizing high-impact tasks, ensuring urgent needs are met without compromising program quality or participant engagement.</li>
<li>Set a high standard for volunteers by demonstrating professionalism, strong work ethic, and leadership, serving as a role model for excellence within the program.</li>
<li>Consistently meets all standards of conduct delineated in the Yolo Hospice, Inc. Integrity Program: Standards of Conduct: A Guide to Compliance and Ethics.</li>
</ul>
 
Note: The above statements are intended to be a representative summary of the major duties and responsibilities performed by the incumbent of this job. The incumbent may, from time to time, be requested to perform job-related tasks other than those stated.
Requirements:
<ul>
<li>Must meet all the following: (a) have one year of experience in a social, recreation or educational program within the past five years, one of which was full time. (b) Have a minimum of one-year experiential knowledge in meeting the physical, mental and social needs of the elderly and or disabled adult population.</li>
<li>Ability to successfully meet agency background screening requirements.</li>
<li>Maintains a current CPR Certification or obtains one in the first 90-days of employment.</li>
<li>Have excellent communication skills (written and verbal) and ability to handle details.</li>
<li>Function independently with minimum supervision.</li>
<li>Understand the social, mental, and physical needs of elderly individuals as they relate to recreation.</li>
<li>Perform effectively under stress and when confronted with critical or unexpected events.</li>
<li>Perform repetitive, detailed tasks. Ability to walk and/or stand continuously for 8 hours (with exception of break periods). Good manual dexterity. Visual and auditory acuity.</li>
<li>Able to hear, speak, read, write, and type well enough to perform required job duties.</li>
<li>Able to lift up to 50 pounds without physical problems.</li>
<li>Must have a valid California driver’s license and state-required automobile insurance if driving on Yolo Hospice, Inc. business.</li>
<li>Must be willing and able to flex hours to meet legitimate program as needed.</li>
</ul>
Schedule: Monday - Friday (8:30 AM to 5:00 PM)

Activities Assistant

<h3>Job Description</h3>
Job Description
&nbsp;This position is primarily responsible for keeping the office schedules productive, working with doctors and HYG, and ensuring patient flow is efficient. To ensure that our patients feel welcome and comfortable within our office by correctly handling them from the first contact, through their arrival and treatment at the office, and departure with another visit scheduled. The TC is the person who has his/her control of the optimum flow of all patients and communication in the office. He/she is, in effect, the hub of the office, and as such, the office will be judged greatly by the image that he/ she will present. The position will also require an explanation of benefits and procedures to the patient making sure they understand their benefits, deductibles, and co-payments and collecting the proper amounts from patients. TC must also ensure insurance breakdowns are being done properly and that they are complete to ensure proper billing and PT's responsibility.
Key Responsibilities:
1. The person on the phone should be able to know from your voice that you are smiling and that your attention is on them. Excellent customer service while interacting with patients both over the phone and in person
2. Responsible for the flow of patients. If problems arise, find out why and let the manager or assistant manager know so the problem can be solved.
3. Responsible for directing patients to educational information that will be helpful to them.
4. Responsible for messages getting to the appropriate person checking voicemail and office email.
5. Ensure that appointments are confirmed for the next day’s schedule.
6. Make sure new patients know what to bring with them for their first visit.
7. Help with the check-in if needed.
8. Explain treatment plans to patients and be sure they are aware of cost and payment.
9. Make sure new patients are scheduled properly and help with eligibility when needed.
10. Call all “no shows” 10 minutes after the time they were to have arrived and get them rescheduled.
11. Ensure that any emergency patient is offered immediate attention if at all possible.
12. Reschedule patients who cancel appointments.
13. Handle phone inquiries from patients.
14. Locate charts as needed.
15. Keep the waiting/ reception area clean and orderly so it is a pleasant place for patients to wait.
16. Call patients with outstanding treatment and recall.
17. Schedule patient appointments within operational standards.
18. Assist with check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented.
19. File patient charts on a daily basis.
20. Keep office schedule productive.
21. Any changes to the schedule (add on’s) need to be communicated to the back office immediately.
22. Other duties assigned.

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