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<h3>Job Description</h3>
Job Description
 
Guest Service Agent/Front Desk Agent 
 
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 
What We Offer: 
<ul>
<li>Career advancement opportunities</li>
<li>Employee discounts</li>
<li>Competitive pay</li>
<li>Daily Pay</li>
<li>Flexible work schedule</li>
<li>Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)</li>
<li>Paid vacation</li>
</ul>
SUMMARY 
Accommodates guests of the hotel by performing the following duties
 QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 ESSENTIAL JOB FUNCTIONS
 • Greets, registers, and assigns rooms to guests
 • Handles confidential information, including guest records, with a high degree of integrity 
• Promptly and effectively deals with guest requests and complaints
 • Answers and routes calls as appropriate; takes guest messages with accuracy
 • Responsible for cash drawer contents and transactions during shift 
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 
• Assists with sales and marketing efforts as directed by the General Manager
 • Offers and properly handles requests for wake-up calls
 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 
• Ensures common area/lobby is clean 
• Performs laundry functions as directed
 • All other duties as assigned
 
What we are looking for: 
<ul>
<li>0 – 1+ year of customer service experience </li>
<li>Passionate about hospitality and creating an exceptional guest experience. </li>
<li>Ability to handle confidential information, including guest records, with a high degree of integrity.</li>
<li>Ability to answer and route calls as appropriate; takes guest messages with accuracy.</li>
</ul>
<ul>
<li>All other duties as assigned.</li>
</ul>
<ul>
<li>High School degree or better</li>
</ul>

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionPosition Title: Front Desk
Location: San Jose, Los Altos (may be required to commute to the Los Altos site)
Type: Full-Time | 30-40 hrs/week (Tuesdays–Sunday)
Compensation: $22–$28/hour (Based on experience)
Benefits: Health Insurance | 401K | Paid Sick leave | Growth Opportunities in Education Sector
Position Summary
Think Academy is looking for a highly motivated and service-oriented Front Desk to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership.
Key Responsibilities&amp;#x1F6E0;️ Administrative &amp; Operational Support
<ul>
<li> Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization. </li>
<li> Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations. </li>
<li> Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling. </li>
</ul>
👥 Front Desk &amp; Customer Communication
<ul>
<li> Lead and coordinate a small front desk team, ensuring professionalism, and consistent service standards. </li>
<li> Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction. </li>
<li> Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic. </li>
<li> Help improve front desk SOPs, service scripts, and customer feedback loops. </li>
</ul>
📚 Academic &amp; Campus Support
<ul>
<li> Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics. </li>
<li> Assist with new campus site setup and operational readiness. </li>
<li> Monitor student attendance, teacher class reports, and ensure post-class procedures are completed. </li>
<li> Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team. </li>
</ul>
Qualifications
<ul>
<li> Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments. </li>
<li> Capable of leading a team and coordinating cross-functional work. </li>
<li> Highly organized, detail-oriented, and proactive in solving problems. </li>
<li> Experience in administrative, customer service, or educational support roles will be a plus</li>
<li> Bilingual (English + Mandarin) is required. </li>
<li> Availability to work weekends and evenings during program periods is required. </li>
</ul>
What We Offer
<ul>
<li> A leadership role in one of the Bay Area's fastest-growing education brands. </li>
<li> Structured development path toward Campus Operations Manager or Academic Services Lead. </li>
<li> The opportunity to work closely with experienced educators and school operators. </li>
<li> A mission-driven culture that values student outcomes, customer experience, and team growth. </li>
</ul>

Front Desk

<h3>Job Description</h3>
Job DescriptionJamul Casino
Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
<ul>
<li>Greet and welcome guests, ensuring a warm and professional first impression that aligns with Jamul Casino Resort’s hospitality standards and AAA standards.</li>
<li>Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay.</li>
<li> Responsible for Seamless check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance guest experience.</li>
<li>Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions.</li>
<li> Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records.</li>
<li>Assist the Overnight Supervisor with end of day processes and proper report tracking. </li>
<li> Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction.</li>
<li>Collaborate with housekeeping and other departments to ensure all rooms are clean, well maintained, and ready to meet the needs of each guest.</li>
<li>Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions while ensuring a seamless experience for our guests.</li>
<li>Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience.</li>
<li>Maintain accurate records of bookings, reservations, and payments using the management systems.</li>
<li>Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues after they affect the guest experience.</li>
<li>Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay.</li>
<li>Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort’s commitment to excellence. </li>
<li>Adhere to our AAA standards and follow them during each interaction consistently.</li>
<li>Think outside the box to wow our guests with thoughtful and anticipatory gestures.</li>
<li>Adheres to all grooming standards as outlined by leadership</li>
<li>Participate in training programs to develop skills</li>
</ul>
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>1+ years’ experience as a Hotel Night Auditor </li>
<li>1+ years’ experience in guest service </li>
<li>Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred</li>
<li>Must have excellent verbal and written communication skills. </li>
<li>Proficient in handling cash, credit card transactions, and maintaining accurate financial records.</li>
<li>Strong organizational skills with attention to detail in managing guest information, reservations, and payments.</li>
<li>Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel)</li>
<li>Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. </li>
<li>High school diploma or equivalent </li>
<li>Must be able to acquire and maintain an appropriate gaming license. </li>
</ul>
Certificates, Licenses, Registrations
Team members must be able to qualify for licenses and permits required by federal, state and local regulations.
<ul>
<li>Ability to earn and maintain Gaming License. </li>
</ul>
Physical Requirements / Work Environment / Skills
The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. </li>
<li> The team member frequently is required to reach with hands and arms and talk or hear. </li>
<li> Specific vision abilities required by this job include close vision, color vision, and peripheral vision.</li>
<li>Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.</li>
<li>Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally. </li>
<li>Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.\</li>
<li>Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.</li>
<li>Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred. </li>
<li>Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. </li>
</ul>

Hotel Night Auditor

<h3>Job Description</h3>
Job Description
The Front Desk Supervisor is responsible for overseeing daily hotel front desk operations. As the supervisor, it is the objective to achieve goals for revenue and profit, while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction, and support to hotel employees.
MINIMUM EDUCATION:
<ul>
<li>High School Diploma or equivalent.</li>
</ul>
MINIMUM EXPERIENCE:
<ul>
<li>1-2 years in a hotel supervisory role.</li>
</ul>
PHYSICAL REQUIREMENTS:
<ul>
<li>Must be able to sit or stand for long periods at a time.</li>
<li>May be required to do light lifting or carrying.</li>
<li>Capable of working in a fast paced environment and in stressful situations.</li>
<li>Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.</li>
<li>May be required to walk and/or stand for long periods of time.</li>
<li>Must be flexible in work hours/days.</li>
<li>Must be available to work extended hours, nights and weekends.</li>
</ul>
General Requirements:
<ul>
<li>Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access.</li>
<li>Must have effective oral and written communication skills.</li>
<li>Must have good analytical skills and decision-making ability.</li>
<li>Must be able to work independently and multi-task, prioritizing as appropriate.</li>
</ul>
Fundamental Requirements
<ul>
<li>Train front desk staff to successfully perform their task.</li>
<li>Coach company's policies and procedures.</li>
</ul>
Guest Satisfaction:
<ul>
<li>Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).</li>
<li>Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.</li>
<li>Personally respond to guest complaint letters and comment cards in accordance with company standards.</li>
</ul>
Employee Satisfaction:
<ul>
<li>Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest.</li>
<li>Handle check in and check out of hotel guests.</li>
<li>Respond to guest requests.</li>
<li>Follow room inventory and monetary controls.</li>
<li>Ensure all operations and cash handling are done per policies and procedures.</li>
<li>Maintain excellent communication with the housekeeping department.</li>
<li>Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas.</li>
<li>Analyze, investigate, and resolve guest complaints.</li>
</ul>
Pay Range$22—$25 USD
Over its 40 year history, Trigild has managed and operated hundreds of commercial properties.
Trigild has expertise in managing a wide array of commercial real estate assets and operating businesses. Trigild leverages its expertise in property management, receivership, fiduciary, operations, consulting, and disposition services under one roof – for maximum service and value. Visit <a href="http://www.Trigild.com" target="_blank">www.Trigild.com</a>.
Our portfolio includes Hotels, Multifamily Complexes, Office Buildings and Hospitality Properties (including restaurants, golf courses, amusement parks).
Additionally, Trigild is the nationally recognized authority on non-performing commercial loans that combines Receivership/Trustee, Management and Disposition services under one roof. That means no coordinating multiple companies, and no duplication of fees. We have the expertise to quickly take control of the assets, maximize operating results, and speed recovery by selling the assets quickly through our national network of industry contacts. .
Whether you are looking for commercial management services or a new level of performance on commercial loan recovery, Trigild can maximize value.
All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.
Trigild does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Trigild to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Trigild will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Front Desk Supervisor

<h3>Job Description</h3>
Job Description
Summary
Responsible for reviewing claims paid in Shared and Dual Risk Pools, monitor and maintain the files audited, submitted for disputes and responses from outside entities. Responsible for the accuracy and integrity of the Hospital claims paid by MPM. Ensures interpretation and compliance with the appropriate Division of Financial Responsibility (DOFR), while developing and maintaining a working knowledge of the statues and laws relating to billing, claims payments and claims adjudication. Prepare files for claims dispute submission to health plans and other outside entities. Works under the supervision of the Auditing &amp; Recoveries Supervisor.
Duties and Responsibilities
· Review, Track and Analyze Risk Pool Summaries.
· Audit Risk Pool Detail and submit disputes to Health Plan or Cap Hospital.
· Review Response from Health Plan or Cap Hospital for accuracy.
· Ensure that disputes agreed to are credited back to the pool.
· Ensure pool settlements are paid timely.
· Cross train on other tasks and reporting requirements within the unit.
Minimum Job Requirements
· High school diploma or GED
· At least 2 years’ experience with Hospital claims processing and/ or billing.
· AAPC Coding certification highly preferred.
Skill and Abilities
· Strong written and oral communication skills.
· Knowledge of medical terminology and medical claims coding
· Ability to analyze, interpret and prepare DOFR’s and reports.
· Proficiency with Microsoft Office Programs; primarily Word and Excel 2013 or higher
· EZ-CAP® knowledge a plus.

Risk Pool Auditor

<h3>Job Description</h3>
Job Description
Overview
The Front Desk Attendant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. 
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

<ul>
<li>Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.</li>
<li>Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.</li>
<li>Ensure all guest information is accurate and maintained in an organized manner.</li>
<li>Utilize the property management system to run daily reports and block any special requests.</li>
<li>Check guests out of the property in accordance with procedures.</li>
<li>Make change, cash checks, exchange foreign currency, and post charges/make adjustments to guest accounts.</li>
<li>Accept reservations, changes, and cancellations in the absence of reservations staff.</li>
<li>Promote room upgrades (upsell) and monitor and control product to meet goals.</li>
<li>Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.</li>
<li>Assist individuals and groups with check-in, checkout, and room changes.</li>
<li>Work closely with the bell and door staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.</li>
<li>Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.</li>
<li>Work with Front Office Manager regarding hotel business to keep them informed.</li>
<li>Maintain positive and professional communication with all staff.</li>
<li>Provide recognition to others, including co-workers, supervisors, managers, and directors.</li>
<li>Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.</li>
<li>Ensure a healthy and safe work environment for co-workers and guests.</li>
<li>Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.</li>
<li>Promote property outlets to guests.</li>
<li>Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.</li>
<li>Resolve guest complaints using property procedures.</li>
<li>Create a positive environment in which all employees have the ability to maximize their potential.</li>
<li>Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.</li>
<li>Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.</li>
<li>Participate in Sound Check meetings on each shift.</li>
<li>Always smile and offer a warm greeting to all.</li>
<li>Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.</li>
<li>Take initiative to offer assistance throughout the property.</li>
<li>Operate ethically to protect the Hard Rock brand.</li>
<li>Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.</li>
<li>Perform additional duties as requested by department managers and supervisors.</li>
<li>Communicate with supervisors and managers to ensure that assigned duties are completed to standard.</li>
<li>Coordinate operations with other departments, as needed.</li>
<li>Present a professional image to employees, guests, clients, owners, and investors.</li>
<li>Review and develop guest history records to enhance personalized service for repeat guests.</li>
<li>Maintain confidentiality of guest, employee, and company information.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
<ul>
<li>Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.</li>
<li>Prior experience in the Gaming industry strongly preferred. </li>
<li>Prior experience in Tribal Gaming preferred.</li>
<li>Must be at least twenty-one (21) years of age.</li>
</ul>
ABILITY TO:
<ul>
<li>Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.</li>
<li>Ability to read, comprehend, and write simple instructions, short correspondence and memos.</li>
<li>Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).</li>
<li>Ability to stand in place for the duration of the shift.</li>
</ul>

AGENT I - FRONT DESK

<h3>Job Description</h3>
Job DescriptionPosition: Front Desk Admin for Health and Wellness Office P3 Athletic &amp; Physical Therapy is looking for a part-time Front Desk Administrator to join our small, yet growing practice in Milpitas, CA. We are passionate about helping people live their happiest and healthiest lives. **To apply, go to <a href="https://info.p3athletic.com/frontdeskjob" target="_blank">https://info.p3athletic.com/frontdeskjob</a> Next Steps will be provided from there ** Who we are looking for Are you comfortable with talking to strangers both in person and over the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multitask and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference? Do you have a positive outlook on life? Are you flexible and open to change, and committed to learning? If you answered yes to these questions, you could be just the person we are looking for to fill the position that we have as a Front Desk Administrator at our office in Milpitas, Ca. You will work closely with our existing Physical Therapy and Front Desk staff. About P3 Athletic and Physical Therapy P3 is a boutique physical therapy and athletic performance office that has been established for 7 years. The founder, Dr. Michael Chin, opened P3 to provide the ultimate experience for all clients and provide them with everything they need to succeed. Less is NOT more at P3. Our clients thrive and love coming to our office not only because they’re getting better, but because of the experience they have in the clinic and the positive effect it has on their lives. Learn more about P3 and the entire team on our website: <a href="https://www.p3athletic.com/about-us" target="_blank">https://www.p3athletic.com/about-us</a> We are in a period of growth with a database of hundreds of clients whose experience and success is of utmost importance to us. As a result, we are now offering you an opportunity to help us to continue to grow and provide a spectacular customer experience for our future and existing patients that goes way beyond what’s offered by most health care facilities. No previous experience in this field is needed, but the right person is likely to have been working in a customer facing environment and has a long track record of dealing inquiries and turning inquiries into happy customers. The Role Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer experience that patients will be happy to pay for - and just as happy to tell others about. You will join our existing front desk staff and be responsible managing the front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients, and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world. Responsibilities Provide "wow" experiences - Your number one job is to provide an unparalleled customer experience that clients can't wait to come back to and force them to tell all their friends about. Some ways you will do this may include 
<ul>
<li>A thoughtful reminder before a client's first appointment and a consistently warm and welcoming demeanor when clients arrive at the clinic.</li>
<li>Preparing their preferred beverage as you sit with them in the waiting room or handwritten letters during a meaningful life event.</li>
<li>You’ll ensure NPS (net promoter score) hits agreed levels by forming genuine relationships with patients because you actually care.</li>
</ul>
Prevent No Shows And Limit Drop Offs And Cancellation - You will be responsible for ensuring clients successfully complete their entire course of treatment. Having clients stop after 3 sessions does not help us or them, so your job is to help them stay the course so they can achieve a full recovery. You will accomplish this by 
<ul>
<li>Beginning the patient experience with us by holding thoughtful (at least 15-20- minute) conversations with new patients over the phone, ensuring that patients are committed, understanding the patients’ need(s) before speaking with a PT, and explaining how what we do is worth the price we are asking</li>
<li>Being someone clients can't wait to see each week and fostering trust and an open relationship through in person communications, check-in phone calls, welcome gifts, etc.</li>
<li>Successfully handling price objections by communicating value of our service and associated costs</li>
<li>Communicating with patients before, during and after appointments to ensure satisfaction is being achieved.</li>
</ul>
Manage The Front Desk And Coordinate Patient Care 
<ul>
<li>Organizing and managing the schedules, including all necessary forms and paperwork, charts, receipts, etc. - maximizing efficiency and revenue for the clinic</li>
<li>Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business</li>
<li>Prospering and consistently tag and record client statuses in customer database for client communications and business analytics</li>
<li>Ensure that all invoices are raised on time, every time and are sent to the appropriate person</li>
</ul>
Skills/Competencies Needed: Detail-Oriented and Fast-Learner 
<ul>
<li>Does not let important details or projects slip through the cracks</li>
<li>Quickly and proficiently understands and absorbs new information</li>
</ul>
Empathetic, High Emotional IQ 
<ul>
<li>Ability to anticipate unstated needs and understand clients’ emotional states, helping to prevent drop-offs before they happen.</li>
<li>Ability to relate and show clients you understand their situation and how they feel so they feel confident in us as their trusted provider. People in painful states often feel discouraged and doubt, especially if they’ve been let down by other healthcare providers.</li>
</ul>
Strong Communicator and Easily Connect with Others 
<ul>
<li>Interest in people and ability to get to know them on a personal, not just surface level. We create relationships with our clients that are much stronger than a normal doctor/patient relationship. Our clients are people first and clients second, which means that we place heavy emphasis on these relationships.</li>
<li>Natural ability to recall names and faces of patients and in doing so making all our patients feel welcomed and remembered</li>
<li>Ability to answer all questions asked over the phone in such a way that increases the likelihood that the person asking will want to become a customer.</li>
</ul>
Organized and Comfortable Prioritizing Multiple Tasks and Projects 
<ul>
<li>Ability to properly manage each client’s progress and coordinate their progress and needs with the appropriate members of staff.</li>
<li>Comfortable planning and organizing schedules and budgets in an efficient, productive manner. Focuses on key priorities.</li>
<li>Comfortable switching between multiple projects and tasks</li>
<li>Excels at prioritizing a variety of tasks and projects on a day-to-day and week-to-week basis</li>
<li>Adaptable and flexible when new priorities and situations arise</li>
</ul>
Proactive and Reliable 
<ul>
<li>Acts without being told what to do. Brings new ideas to the company.</li>
<li>Lives up to verbal and written agreements regardless of personal cost</li>
<li>Tenacity and willingness to go the distance to get something done</li>
</ul>
What we will do for you: 
<ul>
<li>Provide you with ongoing training and support in the field of customer service, front desk administration, and communication</li>
<li>Access to world class coaching tools in the field of business and personal development</li>
<li>Supportive team – as well as very friendly customers</li>
<li>Opportunity to develop and grow in a culture that is value driven and strongly encourages personality based service</li>
</ul>
Experience: 
<ul>
<li>Working in a customer facing environment (preferred)</li>
<li>Track record of dealing inquiries and turning inquiries into happy customers (preferred)</li>
<li>Track record of prioritizing multiple projects and tasks with ease (required)</li>
</ul>
Work authorization: 
<ul>
<li>United States (Required)</li>
</ul>
Benefits: 
<ul>
<li>Competitive compensation</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Year subscription to mindfulness app</li>
<li>Use of P3 office to exercise/workout</li>
<li>Group retirement plan</li>
</ul>
How to apply: Go to <a href="https://info.p3athletic.com/frontdeskjob" target="_blank">https://info.p3athletic.com/frontdeskjob</a> Next Steps will be provided from there.

Front Desk Representative

<h3>Job Description</h3>
Job Description
Clinic Concierge 
We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.  
Aegis / Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.   
Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.    
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.   
As a Clinic Concierge/Security, you will ensure and maintain a safe environment. This would include monitoring to ensure general safety for all patients, teammates, and visitors to promote service delivery that is aligned with Pinnacle Treatment Centers primary mission.
Pay Range: $17.50 to $19.00 per hour
Benefits:
<ul>
<li>18 days PTO (Paid Time Off)</li>
<li>401k with company match</li>
<li>Company sponsored ongoing training and certification opportunities.</li>
<li>Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.</li>
<li>Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)</li>
<li>Discounted tuition and scholarships through Capella University</li>
</ul>
Requirements:
<ul>
<li>High School Diploma or equivalent (GED (General Equivalency Diploma)) required.</li>
<li>Must possess a current valid driver’s license in good standing</li>
<li>Localized travel up to 20% may be required</li>
</ul>
Preferred
<ul>
<li>Associate degree.</li>
<li>Two (2) years of experience working security services in healthcare setting preferred.</li>
<li>Experience in de-escalation techniques.</li>
</ul>
Responsibilities:
<ul>
<li>Ensure the maintenance of a safe treatment and working environment.</li>
<li>Inspect the clinic's interior to ensure that it is presentable, safe, and secure.</li>
<li>Inspect the clinic's surroundings and parking lot to ensure that it is secure and that no current threat or nuisance exists, as well as ensure that all teammates and patient vehicles are parked in designated spaces.</li>
<li>Conduct walkthroughs inside and outside of the clinic hourly.</li>
<li>Monitor and report any illicit activities in and around the clinics.</li>
<li>Ensure efficient patient pedestrian and vehicular traffic in and around the clinic.</li>
<li>Assist Clinic Leadership in the oversight of the facility.</li>
<li>Report all life-threatening situations concerning teammates, patients, and the immediate community.</li>
<li>Arrive on time for scheduled meetings and training sessions.</li>
<li>Monitor patient flow and crowd control and general safety of all.</li>
<li>Ensure knowledge of all applicable laws</li>
<li>Assist in clinic drills and inspections (e.g., panic button, evacuation, Cal OSHA (Occupational Safety and Health Administration), fire)</li>
<li>Engage in crisis management, when necessary</li>
<li>Report to the Clinic Manager after departing at the end of the shift.</li>
<li>Monitor work being done in and around the clinic by third party contractors (e.g., construction, landscaping, janitorial).</li>
<li>Assist front office as needed to include answering of phones, checking patients in, filing, etc.</li>
<li>Attend team meetings and complete all training courses timely as required.</li>
<li>Other duties as assigned.</li>
</ul>
Join our team. Join our mission.

Clinic Concierge

<h3>Job Description</h3>
Job Description
Meet the latest Hotel June, a private enclave of mid-century bungalows that once served as historic hideaways for wayfaring writers, musicians, and artists on iconic Point Dume. Hotel June is our modern homage to the spirit of historic Malibu, an entirely one-of-a-kind boutique hotel that offers the best of both worlds: On the iconic Pacific Coast Highway, just a short drive to the beach…and a private, peaceful retreat for escaping it all.
 
Job Summary: 
 
The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a seamless guest experience, and maintaining the overall efficiency of the property. Reporting directly to the General Manager, the Hotel Manager will lead and support various hotel departments, including Front Office, Housekeeping, Food &amp; Beverage, and Maintenance. This role involves managing staff, optimizing operational processes, ensuring high levels of guest satisfaction, and meeting financial and service goals while upholding the hotel’s brand standards.
 
Essential Job Duties and Responsibilities 
<ul>
<li>Operations Management:
<ol>
<li>Supervise daily hotel operations to ensure that all departments function smoothly and efficiently.</li>
<li>Monitor front desk operations, housekeeping, food and beverage service, and maintenance, ensuring that all areas meet quality standards.</li>
<li>Ensure that hotel policies and procedures are consistently followed by all staff.</li>
<li>Oversee the implementation of safety and security protocols to ensure a safe environment for guests and employees.</li>
<li>Coordinate with the General Manager on staffing, training, and operational strategies to improve hotel performance.</li>
</ol>
</li>
<li>Guest Experience &amp; Satisfaction:
<ol>
<li>Ensure that guest services exceed expectations by overseeing guest relations, ensuring efficient check-in/check-out, and addressing guest concerns promptly.</li>
<li>Implement and monitor guest feedback systems to evaluate satisfaction and identify areas for improvement.</li>
<li>Handle guest complaints and issues effectively, maintaining the hotel’s reputation for excellent service.</li>
<li>Ensure rooms, amenities, and services meet the hotel’s brand standards and guest expectations.</li>
</ol>
</li>
<li>Staff Management &amp; Leadership:
<ol>
<li>Lead, train, and motivate hotel staff to ensure they provide exceptional service and meet performance standards.</li>
<li>Conduct regular staff meetings and provide ongoing coaching, feedback, and performance evaluations.</li>
<li>Develop staffing schedules and ensure the hotel is appropriately staffed based on occupancy levels and seasonal demand.</li>
<li>Foster a positive and collaborative team environment, ensuring effective communication across all departments.</li>
</ol>
</li>
<li>Financial Management &amp; Budgeting:
<ol>
<li>Assist the General Manager in preparing the hotel’s annual budget and financial forecasts.</li>
<li>Monitor the hotel’s operating costs and take corrective actions to control expenses and maximize profitability.</li>
<li>Review financial reports regularly and report to the General Manager on key performance indicators, including revenue, occupancy rates, and operational costs.</li>
<li>Support revenue management strategies by optimizing room rates, occupancy, and ancillary revenue streams.</li>
</ol>
</li>
<li>Sales &amp; Marketing Support:
<ol>
<li>Assist with sales and marketing efforts to increase room occupancy and promote hotel services.</li>
<li>Collaborate with the sales team to implement promotional campaigns and develop relationships with local businesses and event organizers.</li>
<li>Help maintain the hotel’s online presence and reputation through social media, customer reviews, and marketing efforts.</li>
</ol>
</li>
<li>Health &amp; Safety Compliance:
<ol>
<li>Ensure the hotel complies with all local health, safety, and regulatory requirements.</li>
<li>Oversee the implementation of safety and cleanliness protocols for both staff and guests.</li>
<li>Ensure all hotel facilities are maintained to the highest standards of cleanliness, functionality, and safety.</li>
</ol>
</li>
<li>Reporting &amp; Communication:
<ol>
<li>Provide regular reports to the General Manager on operational performance, staffing, guest feedback, and financial performance.</li>
<li>Maintain open and effective communication with the General Manager and department heads to ensure alignment with the hotel’s overall objectives.</li>
<li>Participate in management meetings and contribute to discussions on hotel strategy and performance.</li>
</ol>
</li>
</ul>
 
Education and/or Experience 
 
<ul>
<li>Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.</li>
<li>5+ years of experience in hotel operations, with at least 2 years in a supervisory or management role.</li>
<li>Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance.</li>
<li>Previous experience working in a luxury or upscale hotel is a plus.</li>
<li>Proficient with hotel systems (PMS, POS, labor scheduling, reporting) and Microsoft Office Suite</li>
<li>Comfortable leading a close-knit team with empathy and accountability</li>
<li>Highly organized and proactive with strong leadership skills</li>
<li>Ability to manage multiple priorities with attention to detail</li>
</ul>
Skills/Specialized Knowledge
<ul>
<li>Strong leadership skills with the ability to motivate and develop staff at all levels.</li>
<li>Passionate about sustainability, design, and thoughtful hospitality</li>
<li>Excellent communication and interpersonal skills, with a customer-focused mindset.</li>
<li>Strong problem-solving abilities, especially in handling guest issues and operational challenges.</li>
<li>Ability to manage multiple tasks and projects while maintaining high service standards.</li>
<li>Strong financial acumen, with experience managing budgets and controlling costs.</li>
<li>Knowledge of local regulations and health and safety standards related to the hospitality industry.</li>
<li>Proficiency in hotel management software and property management systems.</li>
</ul>
Physical Demands
<ul>
<li>Ability to sit or stand for extended periods while working at a desk or conducting meetings.</li>
<li>Comfortable with outdoor exposure and movement across uneven terrain (as Malibu is a coastal, nature-adjacent location)</li>
<li>Ability to walk, stand, and move around the hotel property as needed.</li>
<li>Ability to lift up to 20 pounds (e.g., office supplies, files, or equipment).</li>
<li>Occasional travel for industry events or to visit other properties.</li>
<li>Flexible to work nights, weekends, and holidays as needed</li>
</ul>
Company Overview
 Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding. 
To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper: 
<ul>
<li>Care Proper: We are natural and gracious hosts to all.</li>
<li>Achieve Proper: We are committed to excellence.</li>
<li>Imagine Proper: We are resourceful.</li>
<li>Present Proper: We have an appreciation for style and culture.</li>
</ul>
Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category. 
We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances

Hotel Manager

<h3>Job Description</h3>
Job Description
Restaurant Mission: To Serve and To Grow on the Journey to Becoming our very best! 
Benefit Summary:
Closed on Sunday
Free Uniform (shirt and pants)
Health Insurance Eligibility for full-time Team Members
1 free meal per 4-hour shift
 Free visits with an in-house Chaplain
Scholarships
Summary of Position Responsibilities: 
Serve all Guests with “Genuine Hospitality” to Win Hearts Every Day, while working in these roles:
<ul>
<li>Dining Room Host/Hostess</li>
<li>Curbside Delivery </li>
<li>Mobile Order and 3rd Party Handoff </li>
<li>Drive-Thru Face to Face, Outside Payment and Drive-Thru Window</li>
<li>Front Counter POS</li>
</ul>
Support Fast and Accurate Service by following Chick-fil-A routines and standards while taking, fulfilling, and delivering and handing off orders. 
<ul>
<li>Enrich the Lives of our Guests while making connections and brining joy through the “little things”.</li>
<li>Go Above and Beyond by anticipating guest needs and taking Initiative to assist guests in all areas of the restaurant. </li>
<li>Maintain a Clean and Safe Environment in all areas of the restaurant. </li>
<li>Following all food safety and Chick-fil-A standards and procedures. </li>
</ul>
Minimum Requirements
<ul>
<li>High School diploma or equivalent, or working towards a diploma </li>
<li>Bilingual in English and Spanish is preferred</li>
<li>Available to work Friday and Saturday and a minimum of 4 days per week for a minimum of 6 months.</li>
<li>Be able to lift and carry up to 50 lbs</li>
<li>Be able to bend over, twist, reach above shoulder level, crouch or stoop, kneel and stand for extended periods of time. </li>
<li>Adhere to the restaurant dress code.</li>
</ul>
Chick-fil-A Monterey and Tully Road is an at-will employer.

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