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<h3>Job Description</h3>
Job DescriptionThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: 
<ul>
<li>Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. </li>
<li>Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. </li>
<li>Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.</li>
<li>Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.</li>
<li>Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.</li>
<li>Replenishes retail merchandise and cake display case to ensure a strong visual presentation.</li>
<li>Assists the Crafter in preparing cake decorations and packaging supplies as needed.</li>
<li>Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. </li>
<li>Maintains a consistent work attendance and punctuality record. </li>
</ul>
 Core Values and Competencies: 
<ul>
<li>Servants Heart
<ul>
<li>Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.</li>
<li>Keeps the good of the team or guest ahead of personal interests or gain.</li>
<li>Displays humility and empathy in interactions with others.</li>
</ul>
</li>
<li>Spirit of a Champion
<ul>
<li>Demonstrates pride in responsibilities, an intense drive and a passion to succeed.</li>
<li>Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. </li>
<li>Operates with a strong sense of urgency and adheres to NbC brand standards.</li>
</ul>
</li>
<li>Genuine Connections
<ul>
<li>Projects warmth, enthusiasm, and optimism that attracts others.</li>
<li>Builds positive, productive relationships with all team members.</li>
<li>Listens actively and communicates openly, clearly and respectfully.</li>
</ul>
</li>
</ul>
 Knowledge, Skills, and Abilities: 
<ul>
<li>Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.</li>
<li>Enjoys interacting with diverse people and excels at providing a superior guest experience. </li>
<li>Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.</li>
<li>Is diligent, organized and self-motivated. </li>
<li>Has the ability to understand and carry out oral and written instructions and request clarification when needed.</li>
<li>Is comfortable with new technology and has the ability to operate a point-of-sale system.</li>
<li>Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.</li>
<li>Has the capacity to stand for extended periods of time and work in a fast-paced environment.</li>
</ul>
 Education, Certifications and Work Experience Requirements: 
<ul>
<li>Applicants must be 18 years of age or older.</li>
<li>While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. </li>
</ul>
 Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

Guest Service Representative

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities 
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications 
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

Front Desk Agent

<h3>Job Description</h3>
Job Description
compensation: $17.50 employment type: Part-time/Full-Time
Hiring two staff member ASAP, part time with set schedule. Sunday and Monday evening shifts from 3-11pm and Monday, Tuesday and Wednesday from 7am-3pm, Front Desk agents. Afternoon shift and morning shift.&nbsp;&nbsp;Come get employed on the ocean! The Inn at Sunset Cliffs needs to fill an opening for one Part-time Front Desk Position and one full time position, with potential entries into other areas if the right applicant. This position's shift will be, 7am-3pm, 3pm-11pm shifts, weekdays, weekends. This will be a consistent schedule once trained. We like to work to have you on a set schedule. Work 24/32 hours per week. This is to be all year around. Must be computer literate and preferably have some hotel experience but we are willing to train the right person. Good social skills, and customer service skills (both in person and over the phone) are also requirements. All applicants must be OK with working alone at times, as well as work well in a team. Applicants must be able to lift 20-30 lbs at times. We have a energetic amp'd, fun staff that enjoys working hard on our oceanfront property. All ages welcome to apply. All applicants are welcome. This position requires someone with a clean appearance and demeanor. Please respond via e-mail, attach RESUME if you want to be interviewed. All responses that do not include resumes will be deleted immediately. This position is for immediate hire and training will begin as soon as possible. Thank you for your interest in working for us. We look forward to hearing from you via e-mail or walk ins are welcome. This is not just a desk job, very active on certain days. Lots to do outside the desk. Great for college students, get your experience to better your resume! No experience needed, we train you. Front Desk Duties -Check in/out guest -Make reservations using our PMS (Must be computer literate)(easy stuff but serious) -Light office work (fax, email, receive packages, etc) -Light office cleaning ( wipe down desk, maintain organization, etc) -Keep Lobby presentable -Tour property occasionally -Property walk-through often -Troubleshoot hotel problems -Handle guest request -Handle VIP guest -Work with little or no supervision -Ensure property is safe and secure -Enforce hotel rules and regulations -Be a team player with regards to front desk and event coordination. Job Requirements: -Must have open availability through the week/weekends.read above the shift days and times needed. -No Experience necessary but will help your advancement in interviewing. .(we can train the right person) -High school graduate at least -Professional appearance please. This requirement is crucial. Do not apply if you cannot keep yourself clean and fresh. -Excellent communication skills both written and verbal. -Computer literate (Be able to learn our hotel management software, Google something, find directions, etc) -Positive outlook on life -Be able to lift 20 lbs. on occasion -move frequently (bend, sit, stand, walk, lift, crouch, etc) -work with little or no supervision -Respond well to instructions -Professional appearance/ Clean look -Fast thinker, Need to be on your toes at all times
Company DescriptionNice small oceanfront hotel providing San Diego experiences for more than 60 years! Modern and fun hotel. Always something new! 
<h3>Company Description</h3>
Nice small oceanfront hotel providing San Diego experiences for more than 60 years! Modern and fun hotel. Always something new!

<h3>Job Description</h3>
Job Description
The Best Western Corte Madea Inn has an immediate need for a full time AM and PM Guest Service Agent at our 5 acre resort-like setting. The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent will work 5 morning shifts per week, 6am - 2:30pm, Wednesday - Sunday. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services, forward in-room meal requests, and ensure mail, faxes and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction. 
This work is conducted at the front desk area, although there may be times that require work in common areas, guest rooms and meeting rooms. Ongoing guest satisfaction is a key to meeting our hotel guest service standards. Thus, attention to every job detail is very important to the success of the hotel and achieving and exceeding job performance requirements. This position is required work weekends and holidays during your regular scheduled days, and overtime as needed.
QUALIFICATIONS
<ol>
<li>Applicant should have prior customer service work experience, preferably in the hospitality industry. </li>
<li>Applicant must have excellent verbal and written communication skills and ability to prioritize tasks and responsibilities.</li>
<li>Applicant must be able to communicate clearly in English to guests and coworkers.</li>
<li>Applicant must have pleasant personality and ability to engage and assist with wide variety of guest service needs.</li>
<li>Applicant must possess fundamental math skills.</li>
<li>Applicant must have personal computer skills including use of Microsoft Word, Excel, Outlook, and a Property Management System (PMS) or equivalent Point-Of-Sales-System.</li>
<li>Applicant must be able to arrive to work on time to work as scheduled.</li>
<li>Applicant must be able to work weekends and holidays, in accordance with regular schedule and overtime as needed.</li>
<li>Applicant must meet minimum physical requirements for the following and separate Physical Demand Section below:</li>
</ol>
<ol>
<ol>
<li>possess ability to work in a standing position for long periods of time.</li>
<li>be able to reach, bend, stoop frequently and lift 15 pounds to counter height.</li>
<li>be able to see, read and have fine motor skills to grasp pens, credit cards, paper, etc.</li>
<li>must be able to speak clearly and hear to interact with guests and other employees in person, on phone and on walkie-talkie.</li>
</ol>
</ol>
PRIMARY DUTIES AND RESPONSIBILITIES
To perform this job successfully, the Agent must be able to perform each essential duty and responsibility in a safe and satisfactory manner, be punctual, and have a good attendance record. In addition, the requirements listed below are representative of the knowledge skills, and/or ability required. Reasonable accommodations may be made to enable an Agent with disabilities to perform essential job functions.
<ol>
<li>Ensure compliance with all Reneson safety practices for employees and guests.</li>
<li>Responsible for guest check-in/check-out courteously and efficiently.*</li>
<li>Responsible to answer telephone, direct as needed, or answer questions and take reservation for guest room.*</li>
<li>Responsible to complete tasks outlined on Front Desk Checklist.*</li>
<li>Proactively provide information to guests to ensure complete guest satisfaction and to timely respond to all guest inquiries.</li>
<li>Responsible to resolve or coordinate the resolution of guest complaints (and compliments) expeditiously and in a professional and courteous manner. </li>
<li>Responsible to complete regular tasks assigned by Guest Service Manager or General Manager.</li>
</ol>
TASKS
<ol>
<li>On a daily basis comply with all Company and Department safety policies and procedures.*</li>
<li>On a daily basis comply and complete the Front Desk Checklist requirements.</li>
<li>With all guests be pleasant, courteous, patient and professional at all times.*</li>
<li>Welcome all guests; receive all compliments and complaints, and respond accordingly*</li>
<li>Answer all guest inquiries politely and enthusiastically.*</li>
<li>Provide guests with directions, explain local attractions, hotel amenities and services.*</li>
<li>Interact with and all guest accounts.</li>
<li>Utilize GuestEq for welcome greeting, follow up guest requests and maintenance items.*</li>
<li>Check-in/check-out of all guests.*</li>
<li>Accept all payments toward guest accounts including: cash, credit cards and coupons/vouchers.</li>
<li>Make future reservations for guests at our hotel using Reneson reservation selling techniques*</li>
<li>Cashiering – posting, personal audits, etc…</li>
<li>Front Desk functions – room status changes, reports, revisions or in-house moves, answer phone, take reservations.</li>
<li>Radio Housekeeping of room moves, early check outs or late departures, items to be placed in rooms, or requested additional items.</li>
<li>Radio maintenance to repair items in guest room that need immediate action.</li>
<li>Maintain an accurate balance of cash throughout the day.*</li>
<li>Process all safety deposit box transactions.</li>
<li>Notify manager all guest accounts over their credit limits and process accordingly</li>
<li>Notify guests when they receive mail including Fed-Ex, Faxes, etc. by posting in folio and texting using GuestEQ if not in room.</li>
<li>Accept guest dry cleaning to be sent out. Post charge upon return and have item delivered to guest room</li>
<li>Monitor Front Desk supplies and notify Manager when supplies are low.</li>
<li>Notify Housekeeping and Maintenance Department Heads of any respective problems, early arrivals, or late checkouts.</li>
<li>Ensure that the Front Desk and Lobby areas are clean and presentable at all times.</li>
<li>Communicate all outstanding items to next shift.*</li>
<li>Other related tasks upon request.</li>
</ol>
* Indicates Essential Job Functions (performance of the function is the reason the job exists). A function may be essential when 1) number of available employees to perform function is limited, 2) requires specialized skills – function occupies a large percentage of time, and 3) failure to perform the function may have serious consequences.
PHYSICAL DEMANDS
 The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 While performing the duties of this job, the employee is regularly required to talk or hear and see guests, computer screens, answer telephones, walkie-talkie radio and other employees. The Agent is frequently required to stand; walk; use hand to finger, handle or feel, and reach with hands and arms. The employee is required to reach shoulder height with arms outright frequently throughout shift. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 5 pounds and occasionally lift and move objects up to 15 pounds to counter height. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability adjust focus.
Apply online at <a href="http://www.renesonhotels.com" target="_blank">www.renesonhotels.com</a> or stop by the hotel, 56 Madera Blvd, Corte Madera to complete an application.
We offer great health benefits, vacation, sick and holiday pay and 401k with matching! Pay rate is $21.50 per hour.

Best Western Corte Madera Inn - F/T Guest Service Agent

<h3>Job Description</h3>
Job Description
The Best Western Corte Madea Inn has an immediate need for a part time AM Guest Service Agent at our 5 acre resort-like setting. The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent will work 6am - 2:30pm on Monday and Tuesday.. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services, forward in-room meal requests, and ensure mail, faxes and packages are delivered in a timely manner. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction. 
This work is conducted at the front desk area, although there may be times that require work in common areas, guest rooms and meeting rooms. Ongoing guest satisfaction is a key to meeting our hotel guest service standards. Thus, attention to every job detail is very important to the success of the hotel and achieving and exceeding job performance requirements. This position is required work weekends and holidays during your regular scheduled days, and overtime as needed.
QUALIFICATIONS
<ol>
<li>Applicant should have prior customer service work experience, preferably in the hospitality industry. </li>
<li>Applicant must have excellent verbal and written communication skills and ability to prioritize tasks and responsibilities.</li>
<li>Applicant must be able to communicate clearly in English to guests and coworkers.</li>
<li>Applicant must have pleasant personality and ability to engage and assist with wide variety of guest service needs.</li>
<li>Applicant must possess fundamental math skills.</li>
<li>Applicant must have personal computer skills including use of Microsoft Word, Excel, Outlook, and a Property Management System (PMS) or equivalent Point-Of-Sales-System.</li>
<li>Applicant must be able to arrive to work on time to work as scheduled.</li>
<li>Applicant must be able to work weekends and holidays, in accordance with regular schedule and overtime as needed.</li>
<li>Applicant must meet minimum physical requirements for the following and separate Physical Demand Section below:</li>
</ol>
<ol>
<ol>
<li>possess ability to work in a standing position for long periods of time.</li>
<li>be able to reach, bend, stoop frequently and lift 15 pounds to counter height.</li>
<li>be able to see, read and have fine motor skills to grasp pens, credit cards, paper, etc.</li>
<li>must be able to speak clearly and hear to interact with guests and other employees in person, on phone and on walkie-talkie.</li>
</ol>
</ol>
PRIMARY DUTIES AND RESPONSIBILITIES
To perform this job successfully, the Agent must be able to perform each essential duty and responsibility in a safe and satisfactory manner, be punctual, and have a good attendance record. In addition, the requirements listed below are representative of the knowledge skills, and/or ability required. Reasonable accommodations may be made to enable an Agent with disabilities to perform essential job functions.
<ol>
<li>Ensure compliance with all Reneson safety practices for employees and guests.</li>
<li>Responsible for guest check-in/check-out courteously and efficiently.*</li>
<li>Responsible to answer telephone, direct as needed, or answer questions and take reservation for guest room.*</li>
<li>Responsible to complete tasks outlined on Front Desk Checklist.*</li>
<li>Proactively provide information to guests to ensure complete guest satisfaction and to timely respond to all guest inquiries.</li>
<li>Responsible to resolve or coordinate the resolution of guest complaints (and compliments) expeditiously and in a professional and courteous manner. </li>
<li>Responsible to complete regular tasks assigned by Guest Service Manager or General Manager.</li>
</ol>
TASKS
<ol>
<li>On a daily basis comply with all Company and Department safety policies and procedures.*</li>
<li>On a daily basis comply and complete the Front Desk Checklist requirements.</li>
<li>With all guests be pleasant, courteous, patient and professional at all times.*</li>
<li>Welcome all guests; receive all compliments and complaints, and respond accordingly*</li>
<li>Answer all guest inquiries politely and enthusiastically.*</li>
<li>Provide guests with directions, explain local attractions, hotel amenities and services.*</li>
<li>Interact with and all guest accounts.</li>
<li>Utilize GuestEq for welcome greeting, follow up guest requests and maintenance items.*</li>
<li>Check-in/check-out of all guests.*</li>
<li>Accept all payments toward guest accounts including: cash, credit cards and coupons/vouchers.</li>
<li>Make future reservations for guests at our hotel using Reneson reservation selling techniques*</li>
<li>Cashiering – posting, personal audits, etc…</li>
<li>Front Desk functions – room status changes, reports, revisions or in-house moves, answer phone, take reservations.</li>
<li>Radio Housekeeping of room moves, early check outs or late departures, items to be placed in rooms, or requested additional items.</li>
<li>Radio maintenance to repair items in guest room that need immediate action.</li>
<li>Maintain an accurate balance of cash throughout the day.*</li>
<li>Process all safety deposit box transactions.</li>
<li>Notify manager all guest accounts over their credit limits and process accordingly</li>
<li>Notify guests when they receive mail including Fed-Ex, Faxes, etc. by posting in folio and texting using GuestEQ if not in room.</li>
<li>Accept guest dry cleaning to be sent out. Post charge upon return and have item delivered to guest room</li>
<li>Monitor Front Desk supplies and notify Manager when supplies are low.</li>
<li>Notify Housekeeping and Maintenance Department Heads of any respective problems, early arrivals, or late checkouts.</li>
<li>Ensure that the Front Desk and Lobby areas are clean and presentable at all times.</li>
<li>Communicate all outstanding items to next shift.*</li>
<li>Other related tasks upon request.</li>
</ol>
* Indicates Essential Job Functions (performance of the function is the reason the job exists). A function may be essential when 1) number of available employees to perform function is limited, 2) requires specialized skills – function occupies a large percentage of time, and 3) failure to perform the function may have serious consequences.
PHYSICAL DEMANDS
 The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 While performing the duties of this job, the employee is regularly required to talk or hear and see guests, computer screens, answer telephones, walkie-talkie radio and other employees. The Agent is frequently required to stand; walk; use hand to finger, handle or feel, and reach with hands and arms. The employee is required to reach shoulder height with arms outright frequently throughout shift. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 5 pounds and occasionally lift and move objects up to 15 pounds to counter height. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability adjust focus.
Apply online at <a href="http://www.renesonhotels.com" target="_blank">www.renesonhotels.com</a> or stop by the hotel, 56 Madera Blvd, Corte Madera to complete an application.
We offer sick and holiday pay and 401k with matching! Pay rate is $21.50 per hour. 
 
 Monday/Tuesday 6am - 2:30pm

Guest Service Agent P/T - Best Western Corte Madera Inn

<h3>Job Description</h3>
Job DescriptionCome be a part of an amazing team for caring people who find joy in helping others! Looking for a front office receptionist. No need to worry about prior training, we will show you the ropes and make sure that you are prepared for your tasks. If you are looking for a place to grow and feel at home then call us ASAP at 714-665-4200 today, we will be holding interviews shortly! Job Type: Full-Time Pay: $16.50-$23 Ideal candidate is friendly and courteous, reliable and professional, possesses excellent communication skills, works well in busy environment and good team player. Job description: Some items include: front office duties-greeting patients, check in and out, keeping records, answering phones, scheduling appointments, verifying insurance, entering treatment and presenting treatment plans. Billing knowledge, including Medi-Cal billing. Benefits: Treatment discounts 401k Paid major holidays Paid sick days

Dental Front Desk Receptionist (Bilingual English/Spanish)

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
</ul>
 Benefits/Perks 
<ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities 
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications 
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits/Perks 
<ul>
<li>Highly Respected Company</li>
<li>Positive Work Environment</li>
<li>Paid Time-Off</li>
<li>Career Advancement Opportunities</li>
<li>Sales Commission</li>
<li>Competitive Compensation</li>
</ul>
Job Summary We are seeking a positive, friendly Member Concierge/Front Desk Reception to provide exceptional service to our Men's Grooming Shop clients. The Concierge will assist guests with the check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with Stylists/Barbers/Nail Technicians to coordinate availability, answering guest inquiries, and completing paperwork promptly and accurately. The Concierge must possess excellent communication skills and the ability to stay positive even when faced with busy situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities 
<ul>
<li>Monitor the maintain knowledge of shop operations and activities</li>
<li>Make appointments and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the services provide at Hammer &amp; Nails</li>
<li>Provide information regarding available Member Grooming Clubs (Membership)</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications 
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with salon/spa industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

Member Concierge / Front Desk Reception

<h3>Job Description</h3>
Job DescriptionPosition: Front Desk Admin for Health and Wellness Office P3 Athletic &amp; Physical Therapy is looking for a part-time Front Desk Administrator to join our small, yet growing practice in Milpitas, CA. We are passionate about helping people live their happiest and healthiest lives. **To apply, go to <a href="https://info.p3athletic.com/frontdeskjob" target="_blank">https://info.p3athletic.com/frontdeskjob</a> Next Steps will be provided from there ** Who we are looking for Are you comfortable with talking to strangers both in person and over the phone? Are you a self-starter? Is being organized a top priority in your life and are you able to multitask and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference? Do you have a positive outlook on life? Are you flexible and open to change, and committed to learning? If you answered yes to these questions, you could be just the person we are looking for to fill the position that we have as a Front Desk Administrator at our office in Milpitas, Ca. You will work closely with our existing Physical Therapy and Front Desk staff. About P3 Athletic and Physical Therapy P3 is a boutique physical therapy and athletic performance office that has been established for 7 years. The founder, Dr. Michael Chin, opened P3 to provide the ultimate experience for all clients and provide them with everything they need to succeed. Less is NOT more at P3. Our clients thrive and love coming to our office not only because theyre getting better, but because of the experience they have in the clinic and the positive effect it has on their lives. Learn more about P3 and the entire team on our website: <a href="https://www.p3athletic.com/about-us" target="_blank">https://www.p3athletic.com/about-us</a> We are in a period of growth with a database of hundreds of clients whose experience and success is of utmost importance to us. As a result, we are now offering you an opportunity to help us to continue to grow and provide a spectacular customer experience for our future and existing patients that goes way beyond whats offered by most health care facilities. No previous experience in this field is needed, but the right person is likely to have been working in a customer facing environment and has a long track record of dealing inquiries and turning inquiries into happy customers. The Role Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. Youll do that by creating the type of customer experience that patients will be happy to pay for - and just as happy to tell others about. You will join our existing front desk staff and be responsible managing the front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients, and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world. Responsibilities Provide "wow" experiences - Your number one job is to provide an unparalleled customer experience that clients can't wait to come back to and force them to tell all their friends about. Some ways you will do this may include 
<ul>
<li>A thoughtful reminder before a client's first appointment and a consistently warm and welcoming demeanor when clients arrive at the clinic.</li>
<li>Preparing their preferred beverage as you sit with them in the waiting room or handwritten letters during a meaningful life event.</li>
<li>Youll ensure NPS (net promoter score) hits agreed levels by forming genuine relationships with patients because you actually care.</li>
</ul>
Prevent No Shows And Limit Drop Offs And Cancellation - You will be responsible for ensuring clients successfully complete their entire course of treatment. Having clients stop after 3 sessions does not help us or them, so your job is to help them stay the course so they can achieve a full recovery. You will accomplish this by 
<ul>
<li>Beginning the patient experience with us by holding thoughtful (at least 15-20- minute) conversations with new patients over the phone, ensuring that patients are committed, understanding the patients need(s) before speaking with a PT, and explaining how what we do is worth the price we are asking</li>
<li>Being someone clients can't wait to see each week and fostering trust and an open relationship through in person communications, check-in phone calls, welcome gifts, etc.</li>
<li>Successfully handling price objections by communicating value of our service and associated costs</li>
<li>Communicating with patients before, during and after appointments to ensure satisfaction is being achieved.</li>
</ul>
Manage The Front Desk And Coordinate Patient Care 
<ul>
<li>Organizing and managing the schedules, including all necessary forms and paperwork, charts, receipts, etc. - maximizing efficiency and revenue for the clinic</li>
<li>Develop and regularly update the procedures library so that every aspect of the role is document and can be achieved by anyone else in the business</li>
<li>Prospering and consistently tag and record client statuses in customer database for client communications and business analytics</li>
<li>Ensure that all invoices are raised on time, every time and are sent to the appropriate person</li>
</ul>
Skills/Competencies Needed: Detail-Oriented and Fast-Learner 
<ul>
<li>Does not let important details or projects slip through the cracks</li>
<li>Quickly and proficiently understands and absorbs new information</li>
</ul>
Empathetic, High Emotional IQ 
<ul>
<li>Ability to anticipate unstated needs and understand clients emotional states, helping to prevent drop-offs before they happen.</li>
<li>Ability to relate and show clients you understand their situation and how they feel so they feel confident in us as their trusted provider. People in painful states often feel discouraged and doubt, especially if theyve been let down by other healthcare providers.</li>
</ul>
Strong Communicator and Easily Connect with Others 
<ul>
<li>Interest in people and ability to get to know them on a personal, not just surface level. We create relationships with our clients that are much stronger than a normal doctor/patient relationship. Our clients are people first and clients second, which means that we place heavy emphasis on these relationships.</li>
<li>Natural ability to recall names and faces of patients and in doing so making all our patients feel welcomed and remembered</li>
<li>Ability to answer all questions asked over the phone in such a way that increases the likelihood that the person asking will want to become a customer.</li>
</ul>
Organized and Comfortable Prioritizing Multiple Tasks and Projects 
<ul>
<li>Ability to properly manage each clients progress and coordinate their progress and needs with the appropriate members of staff.</li>
<li>Comfortable planning and organizing schedules and budgets in an efficient, productive manner. Focuses on key priorities.</li>
<li>Comfortable switching between multiple projects and tasks</li>
<li>Excels at prioritizing a variety of tasks and projects on a day-to-day and week-to-week basis</li>
<li>Adaptable and flexible when new priorities and situations arise</li>
</ul>
Proactive and Reliable 
<ul>
<li>Acts without being told what to do. Brings new ideas to the company.</li>
<li>Lives up to verbal and written agreements regardless of personal cost</li>
<li>Tenacity and willingness to go the distance to get something done</li>
</ul>
What we will do for you: 
<ul>
<li>Provide you with ongoing training and support in the field of customer service, front desk administration, and communication</li>
<li>Access to world class coaching tools in the field of business and personal development</li>
<li>Supportive team as well as very friendly customers</li>
<li>Opportunity to develop and grow in a culture that is value driven and strongly encourages personality based service</li>
</ul>
Experience: 
<ul>
<li>Working in a customer facing environment (preferred)</li>
<li>Track record of dealing inquiries and turning inquiries into happy customers (preferred)</li>
<li>Track record of prioritizing multiple projects and tasks with ease (required)</li>
</ul>
Work authorization: 
<ul>
<li>United States (Required)</li>
</ul>
Benefits: 
<ul>
<li>Competitive compensation</li>
<li>Paid time off</li>
<li>Paid holidays</li>
<li>Year subscription to mindfulness app</li>
<li>Use of P3 office to exercise/workout</li>
<li>Group retirement plan</li>
</ul>
How to apply: Go to <a href="https://info.p3athletic.com/frontdeskjob" target="_blank">https://info.p3athletic.com/frontdeskjob</a> Next Steps will be provided from there.

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