Job Description
Job Description
Technical Support RepresentativePayment Processing$21.00 per hourMonday-Friday, 8:00am-4:30pmSan Diego, California Near Mission Valley Between The 15 and The 805 (onsite)Temp to Hire Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- Single and Family Health Insurance plans, including Dental and Vision coverage
- Short-Term and Long-Term disability
- Matching 401(k)
- Competitive Paid Time Off
What You’ll Do:
- Communicate with clients via phone and email to install company software, provide login information for web-based services, and deliver training on software and services
- Assist clients with troubleshooting technical issues in a professional and supportive manner
- Perform remote troubleshooting and in-house testing to diagnose and resolve issues with point-of-sale (POS) terminal devices and software
- Create and maintain unique parameter files for clients to enable utilization of contracted products and services
- Order, manage, and deploy POS terminal hardware and accessories, maintaining detailed inventory and shipping documentation
- Collaborate with IT and development partners to create specifications for POS software, direct host-to-host solutions, and ensure proper operation of software applications
- Coordinate testing and issue resolution to deliver successful solutions
- Develop user and technical documentation for hardware and software to support growth and facilitate ease of use
- Maintain office computers and equipment, ensuring proper operation of systems required for company functions
- Liaise with external contractors for maintenance and repairs as needed
What We’re Looking For:
- 1-3 years of customer service experience, technical support is not needed
- Bachelor's degree preferred
- Strong customer service and communication skills, both verbal and written
- Ability to troubleshoot technical issues with a calm, professional demeanor
- Excellent organizational and multitasking abilities
- Proficiency in Microsoft Office Suite and familiarity with inventory management systems
- Strong analytical and problem-solving skills
- Willingness to work in a team environment
Apply Today!Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About DawsonDawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.