Job Description
Water Works is seeking a Senior Service Coordinator for our San Diego office. This position will be responsible for liaising and building trust with customers, servicing staff and contractors regarding any scope of on-site work and handling all customer requests.
Responsibilities
- Service Coordination and Scheduling
- Coordinate and schedule service operations (using Service Management System).
- Organize trips and site visits.
- Assist in executing plans, policies, and projects.
- Customer Interaction and Support
- Liaise and build trust with customers, service staff, and contractors (Authorized Service Partners) regarding any scope of on-site work, including Health & Safety aspects.
- Handle customer requests (phone calls, orders, etc.) and prepare simple quotations.
- Handle escalated complaints from customers and drive to satisfactory conclusion.
- Administrative and Logistics Tasks
- Enter credit memos, returns, and warrant credits.
- Coordinate return of defective material from customers, distributors, and service centers.
Qualifications
- Associate’s Degree or equivalent work experience
- 5+ years of work experience
- Takes lead in solving complex issues with customers
- Ability to coach and mentor sr.-/ technicians and check quality of their work
- Deep knowledge in specific products and applications