Job Description
Job Description
LA’s leading agency serving the homeless population is looking for a Bilingual Spanish Case Manager
Summary
Under the direction of the Program Manager/Supervisor, the Case Manager of Time Limited Subsidy is responsible for screening and eligibility, service coordination, and triage for families/Singles seeking services through the Coordinated Entry System for Families/Singles.
Essential Functions
- Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond Time Limited subsidy.
- Responsible for a caseload of families/Singles ratio (1:35).
- Responsible for completing monthly follow-ups with families/singles according to caseload.
- Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements and enrollments.
- Complete monthly follow-ups (Home, Phone, or Office) with assigned clients from caseload.
- Staff must update the participant’s housing status within twenty-four hours of any change.
- Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
- If there are significate changes during the time a client is enrolled in the program, a Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
- Enter all client contact Data into Clarity within 24 hrs. of meeting with the client.
- Ensure that clients exits are completed within 24hrs after the client exit interview.
- Case Notes to be entered within 24 hours in DAP (Data, Assessment, Plan) form. Additionally, case notes will be detailed and grammatically correct.
- Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
- Submit Daily Deliverables Report (When working remotely/ if applicable)
- Submit Productivity Reports weekly at close of business to direct leads/supervisor on Fridays.
- Work with the Housing Team to locate housing and secure housing.
- Assist clients apply for units and attend landlord interview with the client.
- Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
- Complete and update the Monthly Summary Reports and upload them into CLARITY.
- Update Status Assessment as needed.
- Upload the Housing Stability Plans and add the Service and case note that coincide.
- Attend weekly/monthly case conference meetings.
- Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
- Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.
- Assist clients with identifying the most appropriate housing intervention.
- Coordinate with other Time Limited Subsidy staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
- Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.
- Provide the Supervisor/Program Manager with all required client information and assessment outcomes.
- Enter data into CLARITY within 24 hours.
- Prepare project reports in accordance with funding requirements.
- Assist in training and provide support to necessary staff, providers, and other project partners participating in the project. The case manager will participate in all mandatory program and division meetings and training, as assigned by his/her supervisor and division director.
- Prepare reports in accordance with program requirements and Division policies.
- Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. (LACDA documentation, when available)
- Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
- Work with external agencies for potential long-term subsidies.
- Internal and external referral linkage.
- Monthly Field/Home visits or as needed.
- Complete other duties as needed in the program.
Secondary Functions
Perform other duties as assigned by the Supervisor, Program Manager, Senior Manager, Division Director, and Deputy Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.
Experience, Skills, Education, and Abilities:
- 2+ years of job-related experience working with homeless individuals and families.
- Bilingual Spanish (read, write and speak)
- Working knowledge of Microsoft Word, Excel, and other database programs.
- HMIS a plus
- Knowledge of resource development, case management, and documentation.
- Ability to communicate effectively, both written and orally.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Ability to communicate effectively, both written and orally.
- Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.
Environmental Conditions (Working Conditions)
This position is responsible for working in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Great organization, definite room for advancement, team atmosphere.
Company DescriptionNon profit agency serving vulnerable communities
Company Description
Non profit agency serving vulnerable communities