Technical Consultant - Infrastructure/Government
Job Description
Job DescriptionDescription:
About ARKANCE US Company:
ARKANCE US, is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. ARKANCE was established in 2018 to become the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers its purpose-built in-house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. To learn more, view our corporate brochure or arkance.world.
Position Overview
The Technical Consultant serves as a trusted technology advisor, helping organizations in the AECO industry leverage cutting-edge design and collaboration technologies to improve their project delivery processes. This position requires a unique blend of technical proficiency, industry knowledge, communication skills, and business understanding to support both pre-sales activities and post- implementation customer success.
As a Technical Consultant, you'll be responsible for delivering training programs, conducting product demonstrations, providing implementation services, and offering ongoing technical support across ARKANCE US's portfolio of solutions.
This is an excellent opportunity for a self-motivated professional who thrives in a collaborative environment and is passionate about making a meaningful impact on the design industry through technology innovation.
KEY RESPONSIBILITIES
Customer-Facing Services (65%-80% Billable Time)
• Deliver comprehensive training programs, consulting services, and implementation support for Autodesk products and other ARKANCE US solutions
• Provide ongoing technical support to customers, ensuring successful adoption and utilization of technology solutions
• Conduct customized technical demonstrations tailored to specific customer needs and requirements
• Mentor and guide customers through complex technical challenges and workflow optimization
Sales Support Activities (10%-25% Pre-Sales Time)
• Partner with Sales team members to develop and present compelling product demonstrations that drive revenue growth
• Conduct competitive analysis comparing Autodesk products against competing solutions throughout the sales cycle
• Support trade show activities and industry events through technical presentations and product demonstrations
• Follow up with technical leads to provide additional information and answer complex technical questions
• Contribute to meeting ARKANCE US and Autodesk revenue objectives through effective pre-sales technical support
Administrative and Development Activities (5%-10% Overhead Time)
• Complete accurate weekly digital timesheet entries for project tracking and billing purposes
• Participate in continuous learning initiatives to maintain cutting-edge expertise with evolving technologies
• Contribute to internal process improvements and knowledge sharing initiatives
Typical Time allocation Targets for Technical Consultants are as follows:
o 65%-80% Billable hours
o 10%-25% Pre-Sales hours
o 5%-10% Overhead hours
*Individual targets may vary based on assignments and initiatives tasked to the team member.
Physical Requirements:
• Requires prolonged period of sitting, with occasional standing
• Continuous use of computers and other office equipment
REQUIRED QUALIFICATIONS
Technical Expertise
• Maintain expert-level proficiency with the Autodesk family of products and other software solutions represented by ARKANCE US
• Possess comprehensive understanding of how these technologies are applied within AEC&O industry workflows
• Demonstrate strong knowledge of industry design and delivery processes, BIM collaboration technology, and emerging technology trends
• Maintain current understanding of Architecture, Engineering, and Construction environments and practices
Business and Industry Knowledge
• Develop and maintain fundamental understanding of business operations within AEC&O industries
• Understand how organizations deliver value to their customers through technology-enabled processes
• Stay current with industry trends and best practices that impact customer success
• Professional Skills
• Demonstrate exceptional written, verbal, and presentation communication skills
• Exhibit superior organizational and time management abilities with proven capacity to manage multiple concurrent projects
• Display proactive attitude and strong self-motivation in achieving objectives
• Show flexibility and willingness to take on additional duties as needed to support customer, Autodesk, and ARKANCE US requirements
Personal Attributes
• Continuously pursue self-improvement in teaching, mentoring, and consulting capabilities
• Maintain high personal and professional standards with strong attention to quality
• Thrive in collaborative team environments while contributing to overall success
• Demonstrate unwavering business ethics and commitment to maintaining ARKANCE US's respected industry reputation
• Show willingness and availability for regional and national travel as required
Customer Focus
• Establish and maintain high levels of customer confidence and trust
• Demonstrate genuine desire to contribute meaningfully to the design industry
• Exhibit "make-it-happen" attitude with commitment to customer success
• Show flexibility in adapting to diverse customer needs and project requirements
This position offers the opportunity to work with industry-leading technology while making a direct impact on customer success in the dynamic AECO industry.
Company Culture & Core Values
Culture
• Open and consistent communication at all levels
• Fun atmosphere: Happy employees are productive employees
• Lead by example
• Respect for people and process
• One team: Whether we succeed, or we fail, we do so together
• Creativity and “outside the box” thinking is highly encouraged
Core Values
• Honesty & Integrity: Words and actions in complete alignment
• Commitment to Excellent Service: Providing quality work and follow-through
• Accountability: Responsible to our coworkers, our customers and ourselves
• Trust and Mutual Respect: The foundation for win-win relationships
Pay range for this position: $90,000 - $110,000
Equal Opportunity Employer/Veterans/Disabled
Requirements: