Job Description
Job Description
IT Technician I (Part-Time) Schedule: ~25 hours per week to start, with the possibility to increase as needed. Compensation: 22–24 per hour, depending on experience.
5 hours a day 9-2pm.
Overview This role reports to the Head of IT and focuses on day-to-day end-user support, ticket handling, and basic onsite troubleshooting. The goal is to keep users productive and handle routine issues so the Head of IT can focus on backend systems and projects. Strong communication skills, reliability, and a solid foundation in Windows support are essential.
Responsibilities
· Monitor and work tickets in the helpdesk system, providing timely updates and resolutions for end-user issues.
· Provide daily technical support for onsite and remote users, including:
Ø Windows login issues, password resets, profile problems
Ø Email and Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint)
Ø Printing problems, basic network connectivity, VPN access
· Set up, image, and deploy Windows laptops and desktops, including installing required applications and following standard build procedures.
· Perform basic troubleshooting and triage for hardware and software issues on PCs, printers, and common onsite equipment, escalating to the Head of IT when appropriate.
· Assist with simple account and access tasks (e.g., disabling accounts, adding to groups, assigning licenses) using documented procedures.
· Document work clearly in tickets and keep asset information up to date.
· Perform routine checks on onsite equipment (e.g., printers, conference room gear, basic network closet checks under guidance).
· Other IT support tasks as assigned.
Required Qualifications
· 1–2 years of hands-on experience in an IT support, help desk, or desktop support role (can include internships or strong part-time roles).
· 2+ years of strong customer service and communication skills; able to work directly with non-technical users in person and remotely.
· Practical experience troubleshooting Windows 10/11 endpoints (software installs, drivers, printers, network drives, common user issues).
· Experience working tickets in a helpdesk or ticketing system and following escalation procedures.
· Familiarity with Microsoft 365 in a business environment (Outlook, Teams, OneDrive, Office apps).
· Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing, VPN) sufficient to troubleshoot simple connectivity issues.
· Reliable, organized, and able to follow standard procedures while asking for help when needed.
Preferred (Nice to Have)
· Experience with Active Directory user and group management (e.g., disabling accounts, adding to groups) under supervision.
· Experience supporting Dell laptops/desktops and common business printers.
· Exposure to ticketing and remote support tools (e.g., NinjaOne, similar RMM, or helpdesk systems).
· Experience in manufacturing, warehouse, or similar environment with onsite equipment is a plus.
Company DescriptionPayCruit is a disruptive multi-state human capital business. We are currently in growth mode and expanding into our original roots in executive placement. This is your opportunity to help create and develop a leading brand within the permanent placement industry.
PayCruit is built on a leadership team brewed from all walks of life. Our average tenure in the staffing industry is 20+ years. Our time in the industry has shown us how to be the best in the business: no corner-cutting, address risk head-on, be compassionate, and price our services competitively.
Our loyal customers and associate staff ensure that we're doing things right. We celebrate holidays and family events together and have watched their amazing families grow.
We understand that business moves fast, and we stand ready to help at any moment. We leverage technology to help us communicate and move information more efficiently. Our technology partners are the best at what they do, and our platform is scalable beyond our imagination today. However, our technology would be nothing to brag about without our branch operation teams and their ability to drive it. Kudos to them! Join us today.
Company Description
PayCruit is a disruptive multi-state human capital business. We are currently in growth mode and expanding into our original roots in executive placement. This is your opportunity to help create and develop a leading brand within the permanent placement industry.\r\n\r\nPayCruit is built on a leadership team brewed from all walks of life. Our average tenure in the staffing industry is 20+ years. Our time in the industry has shown us how to be the best in the business: no corner-cutting, address risk head-on, be compassionate, and price our services competitively.\r\n\r\nOur loyal customers and associate staff ensure that we're doing things right. We celebrate holidays and family events together and have watched their amazing families grow.\r\n\r\nWe understand that business moves fast, and we stand ready to help at any moment. We leverage technology to help us communicate and move information more efficiently. Our technology partners are the best at what they do, and our platform is scalable beyond our imagination today. However, our technology would be nothing to brag about without our branch operation teams and their ability to drive it. Kudos to them! Join us today.