Systems Training & Enablement Specialist

Job Description

Job DescriptionDescription:

Collabrios delivers purpose-built software solutions that unify the entire care journey. By combining deep industry expertise with cutting-edge technology, we empower care providers to streamline operations while delivering exceptional care. From PACE programs to government agencies, our integrated technology infrastructure supports the full spectrum of care delivery.

Job Overview

The Systems Training & Enablement Specialist plays a critical role in ensuring the successful adoption and effective use of the PACE EHR module within the Collabrios Health Platform, along with associated workflows that support our role as a TPA. This position is responsible for delivering engaging, role-specific training to PACE customers during implementation, at go-live, and through ongoing readiness and optimization initiatives.

Training covers the entire participant lifecycle and all operational domains — from intake and enrollment to clinical services, financial operations, integrations, and application add-ons — ensuring customers can confidently and effectively use the system across their organization. This role requires travel of up to 30% to deliver onsite training and go-live support.

Key Responsibilities

Training & Education

• Design, develop, and deliver virtual and onsite training programs for the PACE EHR and related TPA-supported workflows, covering:
• Participant Intake & Engagement – lead tracking, outreach, referrals, eligibility, and enrollment.
• Care Coordination & Clinical Services – assessments, individualized care planning, interdisciplinary team (IDT) meetings, therapy services, medication management, ancillary services (lab, imaging, dental, vision), and compliance documentation.
• Scheduling & Transportation – participant and provider scheduling, route planning, and resource coordination.
• Financial & Administrative Operations – capitation and claims management, billing, authorizations, vendor payments, and revenue cycle processes.
• Operational Support & Documentation – document management, inventory/DME tracking, and secure internal messaging.
• Integrations & Add-Ons – system interfaces, telehealth, participant/family portals, health information exchange (HIE) connections, reporting, dashboards, and analytics.
• Tailor training materials and delivery methods to fit specific customer workflows and roles across clinical, administrative, operational, and financial teams.

Implementation & Go-Live Support

• Collaborate with Implementation Specialists, Project Managers, and Customer Success teams to align training schedules with project milestones.
• Lead training throughout the implementation lifecycle, ensuring readiness in all functional areas prior to go-live.
• Deliver onsite or remote go-live support to address real-time questions and workflow adjustments.
• Identify and escalate knowledge gaps or system adoption challenges.

Customer Readiness & Success

• Conduct readiness assessments to confirm customer proficiency across all modules and workflows.
• Develop and implement post-go-live reinforcement training to drive adoption and optimize operations.
• Maintain comprehensive, up-to-date training resources, guides, and quick-reference materials.
• Build strong relationships with customer stakeholders to promote engagement with Learning Services.

Collaboration & Continuous Improvement

• Partner with internal teams to refine training materials based on feedback, platform updates, and evolving best practices.
• Participate in system testing to remain current with product enhancements.
• Contribute to scalable training strategies for future customers.

Requirements:

What You Bring

Required:

• 3+ years of experience delivering training for software systems, preferably in healthcare or EHR environments.
• Experience facilitating training across multiple functional areas, including clinical and administrative workflows.
• Strong grasp of adult learning principles and training best practices.
• Excellent communication, presentation, and interpersonal skills, with the ability to build understanding through clear, respectful communication.
• Proficiency with virtual training platforms (Zoom, Teams, etc.).
• Ability to train across a variety of workflows, from intake to finance, and adapt to diverse customer needs and priorities.
• Strong problem-solving skills, able to troubleshoot training challenges in real time.
• Collaborative mindset, working effectively across teams to deliver a cohesive customer experience.
• Commitment to continuous learning and staying informed about platform enhancements and training methodologies.
• Ability to travel up to 30% for onsite training and go-live support.

Bonus Points if you have:

• Experience with PACE programs or long-term care settings.
• Familiarity with TPA functions and processes.
• Instructional design experience and knowledge of eLearning tools.

What We Offer

At Collabrios Health, we’re committed to fostering a workplace that supports your well-being, growth, and ability to make a meaningful impact. Here’s what you can expect when you join our team:

• A connected, virtual-first culture with a collaborative, mission-driven team
• Competitive health benefits, including medical, dental, and vision coverage
• 401(k) with company contribution
• Generous paid time off, including 15 PTO days, 2 floating holidays, and 6 sick days
• Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
• Opportunities for learning, mentorship, and professional development
• A values-driven environment where diverse perspectives are welcomed and purpose guides our work

We’re committed to building a diverse and inclusive workplace.

Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.