Lead Mental Health Admission Specialist

Job Description

Job Description

Job Title: LeadMental Health Admission Specialist

Reports To: Client Development Manager

FLSA Status: Exempt

Department: Clinical Services Department

Summary: The Lead Senior Mental Health Admission Specialist plays a critical role in ensuring Psynergy facilities maintain optimal census levels. This position not only conducts in-person assessments for client readiness but also leads and mentors a team of Admission Specialists, ensuring consistency, quality, and compliance across all admissions. The Lead Specialist will also collaborate with leadership to refine admission strategies and improve operational efficiency.

Responsibilities and Duties:

• Assesses potential clients through in-person interviews and documentation from existing placement and visits potential clients regularly to review progress towards discharge to Psynergy facility.
• Provides guidance and oversight to Admission Specialists, ensuring adherence to best practices and regulatory standards.
• Leads daily team huddles to review admission goals, troubleshoot barriers, and share updates. Assist with scheduling assessments or changes as needed.
• Foster relationships and follows up with case managers and conservators to determine readiness and timing of placement into Psynergy Programs.
• Completes all pre-admission forms, intake, and Community Care Licensing (CCL) documents as required by CCL.
• Follows up with the Counties to receive County assessments, treatment plans, and initial assessments for the benefit of Psynergy’s outpatient clinic client files.
• Gathers and completes records and other required documentation in accordance with agency, payer and regulatory requirements.
• Understands and supports company service policies and procedures to provide proper and effective service to all customers.
• Fosters the development of long-term business relationships.
• Submits appropriate paperwork to management such as expense reports and call reports in accordance with Psynergy policies.
• Attends and participates in staff program, agency and community meetings and training as required.
• May transport clients when appropriate.
• Must be able to continue support the client post admission for up to 60 days if additional support is necessary to maintain placement.
• Monitors team performance and provides coaching and feedback to improve individual and team outcomes.
• Serves as a liaison between the Client Development Manager and field staff to ensure alignment on strategic goals.
• Meet minimum admission goal of two admissions per week.
• Maintain a census of 97%.
• Other duties as assigned.

Skills:

• Highly organized and efficient; manages time well.
• Promotes a professional image and positive attitude in all interactions with the public.
• Able to write reports, business correspondence and take comprehensive notes.
• Must be a team player.
• Able to effectively present information and respond to questions from groups of directors, managers, customers, clients, and the general public.
• Able to solve practical problems and deal with a variety of problems involving several variables in standardized and special situations.
• Must be computer literate.
• Excellent knowledge of Microsoft Word, Microsoft Excel, internet software and database software.
• Must have Intermediate or Advanced level Excel skills.
• Skilled in the use of database software including but not limited to Mondays and Lucid.
• Strong leadership and mentoring skills with the ability to motivate and guide a team.
• Ability to analyze data and trends to inform strategic decisions.
• Excellent driving skills.

Experience requirements:

• Ability to assess individuals diagnosed with SMI (Severe Mental Illness) and place them in an appropriate level of care.
• Experience with behavioral health case management or within mental health facilities.
• Experience working with multiple county systems of care preferred.
• Experience working with multiple counties is a plus
• Experience working with an IMD level of care preferred.
• Minimum 7 years of experience in mental health admissions or case management, with at least 2 years in a leadership or supervisory role.
• Experience with California Community Care Licensing documentation preferred.
• 1. Documents may include:
  2. • Physician Reports (LIC 602)
     • Appraisal Needs and Services
     • Preplacement appraisal
     • Functional capabilities

Education requirements:

• Associate degree in psychology or related field with 7 years of experience
• Bachelor’s degree preferred. Leadership training or certification is a plus.
• Or equivalent experience with individuals diagnosed with SMI/SPMI (Severe Mental Illness / Severe Persistent Mental Illness).

Special Requirements:

• Must have and maintain a valid California driver’s license and an acceptable driving record and age over 25 due to insurance requirements. Continued employment is dependent upon maintaining a good driving record
• Must be flexible to respond to phone calls, emails and/or text messages after hours, weekends and holidays.
• Must be able to receive criminal record clearance as required by Title XXII, licensing regulations. This includes FBI and DOJ clearance.
• A health screening, by or under the direction of a physician must have been performed not more than one year prior to employment or within seven (7) days after employment. Health screening must include TB clearance not more than one year prior to employment or within seven (7) days after employment.
• Must have a “valid” standard first aid card and CPR card from an accredited institution.
• Spanish bilingual preferred due to client needs

Physical Demands:

• The employee is regularly required to drive for 4-6 hours in a day.
• The employee is regularly required to spend 1-2 nights away from home.
• The employee must occasionally lift and/or move up to 30 pounds.
• The employee is frequently required to walk on uneven surfaces.