Pharmacy Technician Specialist

Job Description

Job DescriptionBenefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

POSITION SUMMARY:


Under the supervision of a Licensed Pharmacist, the Pharmacy Technician is capable of performing the following duties: Prepare, count, label, package and dispense pharmaceuticals for Pharmacist approval. Inventory and restock emergency boxes. Receives, enters, processes, and maintains orders in the computer system.

RESPONSIBILITIES:

• Courteously assists all customers. Assists in answering telephones and provides excellent customer service on the telephone.
• Represent the pharmacy in a professional and courteous manner in all interactions with patients.
• Identify and assess customers needs
• Assist in resolving patient concerns and complaints.
• Determine correct resolution to patient complaints, take corrective action, and monitor results.
• Communicate with physicians for refill approvals when necessary.
• Work with doctors offices to collect and review patient information and other relevant information to ensure accurate admissions and re-admissions.
• Resolve Patient coverage issues - including verifying insurance, benefits investigation, and Prior Authorizations.
• Ensure proper billing to insurance companies and other third-party payers
• Monitoring incoming order queue and input same into the computer in a timely manner.
• Input all patient pertinent information into the computer system checking entries for accuracy.
• Input medication orders (new or refill) into computer.
• Calculates and/or verifies the correct dosage based on the prescription.
• Represent the pharmacy in a professional and courteous manner in all interactions with patients.
• Maintain strict attention to detail in prescription filling duties.
• Fill, label, and package medications following pharmacy procedures.
• Maintain strict attention to detail in prescription filling duties.
• Monitor and maintain appropriate inventory level.
• Minimize Fill on Arrivals (FOA) orders.
• Restocking inventory.
• Monthly check expiration dates of medications.
• Manage expired, recalled and returned medications.
• Replenish supplies daily.
• Monitor and record temperatures as dictated by policy and procedures.
• Follow all applicable government regulations including HIPAA.
• Participate with corporate scheduled physical inventories.
• Follow predetermined company policies and procedures regarding controlled substances; ensures compliance with state federal and other regulatory agencies; requirements and laws.
• Supports compliance with all appropriate policies procedures safety rules and DEA regulations.
• Follow Drug Supply Chain Security Act (DSCSA) requirements.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the pharmacys Performance Improvement program as requested.

QUALIFICATIONS:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAINING:
New hire training will take place in Glendale, CA before moving to the home office of West Covina, CA.