IT Technician Temp

Job Description

Job Description

Job Summary: The IT Technician reports to the Chief Information Officer; s/he is responsible for providing comprehensive PC and network support throughout the clinic

Essential Duties and Responsibilities include:

· Fulfill all responsibilities with customer satisfaction as a primary goal.

· Ensure all tier1 requests and/or issues are addressed in a timely manner.

· Accurately route issues where assistance is required.

· Maintain all user accounts and the Global Address Book.

· Complete Inventory/Asset management.

· Workstation and related equipment setup for meetings and special events.

· Maintain structured cabling and professional appearance of IT equipment.

· Assist with technical documentation of systems, policies and processes.

· Assist with creation and documentation of IT systems and networks.

· Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.

· Respond to users request for technical help (Help Desk and/or Desktop Support).

· Filter incoming Helpdesk tickets and attempt to troubleshoot and resolve.

· Providers next tier support from Helpdesk staff member(s).

· Ensure all IT support requests are submitted according to protocol.

· Provide user-level technical support for end-users, computers, printers, etc.

· Provide user-level training on daily applications used, including but not limited to:

MS Word, MS Excel, MS Outlook, MS PowerPoint, Adobe Acrobat, and other primary computer-related skills.

· Emphasis on soft skills and customer service, in addition to technical/hard skills.

· Ability to work independently.

· Assist with end-user system updates and monitoring, including:

Patch management, spyware removal and testing, virus checking, policy adherence, ensuring backup of data files, etc.

· Assist with user management such as adding and deleting users from Active Directory, Electronic Health Records, working with emails, unlocking accounts, etc.

· Phone system support including user training.

· Monitor printers, copiers, and e-fax systems to make sure they are working properly and getting regular maintenance.

· Ensure all IT equipment is asset tagged and keep track of asset tag inventory list.

· Travel to the other sites as needed.

· Provide high degree of professionalism and end user satisfaction and work well with others.

· Performs other duties as requested or assigned.

Qualifications and Experience Requirements:

· Bachelor’s Degree in Computer Science or a related field (preferred)

· Minimum of 3 years of computer network technology experience.

· Must have reliable transportation since they will be traveling to all 6 sites sometimes

· Experience in Healthcare IT (highly preferred), Windows 10 and 11

· Experience with Microsoft Exchange Server 2022 and Higher

· Experience with common MS Office Suite or Office 365

· Must have intermediate to advanced knowledge of current fundamental IT technologies

· Must have knowledge of various IT components including emails, firewall, client-servers, network security, network protocols, etc.

· Experience with computer and printer maintenance and repair.

· Experience in the development and implementation of standards, procedures and guidelines to support operational processes

· Proven analytical and problem solving skills; able to articulate and convey complex problems into easily understood terms.

· Extensive knowledge of data processing, hardware platforms, and enterprise software applications.

· Ability to articulate and convey complex problems into easily understood terms.

· Solid project management skills with the ability to prioritize, meet deadlines, and manage changing priorities

· Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities

· Physical ability to perform essential job functions.

Company DescriptionT.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.

We are an Equal Opportunity Employer.

Company Description

T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.\r\n\r\nWe are an Equal Opportunity Employer.