Job Description
Job Description
Enjoy what you do while contributing to a company that makes a difference in people’s lives. Luminary Life Sciences (NextGen Genetics) is illuminating the path to parenthood for individuals and families by pioneering a comprehensive suite of life science services tailored to meet the specialized needs of patients throughout every step of the reproductive health journey. Our vision is to empower patients and health care professionals by offering innovative, customer-centered solutions that provide support from pre-conception to post-birth.
We have an immediate opening for a Clinic Liaison to join our team in San Jose, California. The schedule is Monday through Friday 8:30AM- 5:00PM. The pay range for this position is $27.00 - $33.00.
How You'll Contribute:
We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Clinical Liaison is responsible for:
- Serve as the main point of contact for referring physicians, clinical staff and the sales team.
- Promote clinic services through outreach efforts including phone calls and presentations.
- Build and maintain strong relationships with external referral sources and internal care teams.
- Identify and resolve issues related to patient referrals, access, or service gaps.
- Track referral trends and provide reports or feedback to leadership.
- Ensure a high level of customer service and patient satisfaction.
- Provide demonstrations of the patient portal to clinical staff and partners
- Assist external partners with setting up, navigating, and troubleshooting the online portal.
- Serve as a liaison between external partners with technical support when needed.
- Collect feedback and report portal usability issues to internal teams.
- Assist in the day-to-day upkeep of the EMR system, including user access, data pulling oversight, and workflow troubleshooting.
What You'll Bring:
The skills and education we need are:
- Bachelor's Degree.
- Computer proficiency required.
- Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships.
- Demonstrated expertise in continuous quality improvement, customer service, and team building.
- Strong customer service and results orientation; highly responsive to requests.
- Excellent verbal & written communication skills.
- Proven ability to build and maintain highly effective teams.
- Ability to work as part of a multi-disciplinary team.
- Excellent interpersonal skills and ability to build and maintain effective working relationships.
- Excellent managerial, interpersonal and organizational skills.
- Ability to maintain the highest level of confidentiality.
- Flexibility and willingness to learn at all times.
- Excellent multi-tasking abilities.
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:
- Full-Time Employees (30+ hours/week):
Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays - Part-Time Employees:
401(k) with company match and performance-based bonus opportunities - Per Diem Employees:
401(k) with company match
At Luminary Life Sciences, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!
To learn more about our company and culture, visit here.