Job Description
Job DescriptionBenefits:
- 401(k)
- Employee discounts
- Training & development
Benefits/Perks
- Fun and Energetic Environment
- Discount on Products and Services
Job Summary
Bespoke Hair is looking for a friendly, organized Salon Coordinator to be the welcoming face of our salon. As the first and last point of contact, you'll play a key role in creating a seamless and elevated guest experience.
Responsibilities include greeting guests, managing appointments, answering phones, and supporting the daily salon flow. Youll also assist in auditing service histories, coordinating timing between stylists and guests, and ensuring each visit runs smoothly.
The ideal candidate is confident, service-minded, and capable of multitasking with grace. Youll help educate guests on promotions, recommend upgrades, and ensure they feel cared for from check-in to check-out.
Responsibilities
- As the first and last point of contact for our guests, our Salon Coordinator plays a key role in shaping the salon experience. Responsibilities include:
- Warmly greet each guest upon arrival, creating a welcoming and polished first impression
- Manage the salons phone line with professionalismscheduling, rescheduling, and confirming appointments with accuracy and care
- Support a clean, calm, and organized environment by assisting with daily upkeep and salon flow
- Provide ongoing support to both guests and team members during services to ensure comfort, timeliness, and clear communication
- Review and audit client service history to ensure accurate booking, timing, and service alignment
Qualifications
Were looking for a detail-oriented, emotionally intelligent professional who thrives in a people-first, fast-paced environment. Ideal candidates will have:
- 2+ years of experience in hospitality, customer service, or sales support (salon or spa setting a plus)
- Previous experience as a receptionist, guest coordinator, or front desk team member preferred
- Excellent communication and interpersonal skills, with a calm and confident phone presence
- A team-oriented mindset with a proactive, solutions-focused approach
- Tech-savvy with confidence in scheduling systems and general computer use
- Strong multi-tasking abilities and the ability to stay organized under pressure
- A professional demeanor, positive attitude, and genuine interest in supporting the salon's success
Company Details:
Bespoke Hair is a boutique, owner-operated salon located in the heart of San Diego. Founded with the belief that beauty is both an art and an experience, we are proud to have both of our owners actively working behind the chair alongside a passionate team of stylists. Our front-of-house operations are led by a dedicated Salon Manager who works closely with our Salon Coordinator to ensure a seamless and welcoming client journey.
At Bespoke Hair, we are committed to delivering an exceptional guest experiencefrom the moment someone walks through the door to the moment they leave feeling their best. We believe the front desk plays a critical role in that journey by creating first impressions, keeping the flow of the day smooth, and supporting both clients and stylists.
What sets us apart is our dedication to continuous growthnot just technically, but interpersonally. All team members, including our front desk staff, receive ongoing training in to strengthen communication, confidence, and leadership in their role.
If you're an organized, people-focused professional who thrives in a fast-paced, collaborative environmentand youre excited to grow with a supportive and driven teamwed love to connect with you