Sales Assistant/Product Development Assistant

Pinnacle Designs

Los Angeles, CA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Sales Assistant/Product Development Specialist

This a full-time in-office position

We are an Employee Owned and Operated Company!! We make the keychains, lapel pins and magnets you buy on vacation! We are also a Five Star Supplier with a great reputation for setting industry trends and service standards. We are the leaders in our industry and have been in business for over 40 years! If you believe that “The difference is service” and you like working in a fast-paced, driven environment, then we want you on our team!

We are 8 time winners of “The Best Place to Work” competition, by Counselor Magazine and Promotional Products Business Magazine.

We are stable, growing and offer a positive, professional, fun work environment with opportunities for growth and development.

The position is Full-Time with an Hourly Range of $25.00-$26.00 per hour, plus Full-Benefits after 30 days. We believe that our people are our greatest asset, and our employee relations and benefit package are based on that mentality. Since we are Employee Owned, by joining our team you have the opportunity to join our ESOP Plan! This means YOUR personal SUCCESS is increased as the Company is SUCCESSFUL!

Overview

Performs a combination of customer service and general sales assistant tasks. Coordinate artwork and product development of Resorts accounts, as assigned by Account Managers/Department Management.

Position Responsibilities:

Achieves and maintains rapport with customers and works to give them the best possible service.
Answer customer inquiries concerning order status, inventory availability, pricing, artwork, etc.
Has knowledge of product line, prices, delivery & shipping times.
Maintains communication with other departments to ensure order completion.
Processes incoming purchase orders, order changes, adjustments, and cancellations from senior account representatives or directly from customers.
Prepares Artwork Requests and clearly communicates all customer/senior account representative instruction/ specifications in writing on established company template.
Utilizes the company database to retrieve customer information, stock status information, and enter customer orders in a timely manner.
Possibly attend Industry Trade Shows as needed, traveling up to one week at a time, meeting with clients face to face and taking/assisting in writing orders. Following all company policies and representing PD professionally.
Performs other related duties as assigned by the supervisor, senior representative or manager.

Requirements:

Ability to maintain high volume workload, meeting deadlines, while maintaining a high level of customer service
Strong verbal skills and good written communication skills required
Excellent Organizational Skills
Strong telephone etiquette skills
Good Troubleshooting Skills
Minimum 3 years experience in a sales and customer service environment
Exceptional interpersonal skills
Must be extremely detail oriented
Must have a good memory
Must be a team player
Must be able to effectively use a PC including Microsoft Office (or equivalent programs) and a Windows based environment

Mental Demands:

Basic English, Math and written/verbal communication skills needed.

Speaking:

Speak clearly and distinctly with appropriate pause and emphasis, correct pronunciation, variations in work order, using present, perfect, and future tenses.

Physical Demands - Strength Rating

Able to sit up to 8 hours per day in a cubical setting. Able to push, pull and lift up to 10 lbs. Ability to climb stairs throughout the day (department located on second floor, bathrooms and break room are on the first floor).

If Attending Trade Shows: Needs to be able to lift, push and pull up to 50 lbs. and stand between 8-10 hours per day.

Please Note: We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, age, religion, gender, national origin, disability or veteran status.

Company DescriptionWe make Promotional Products and Destination Souvenirs! We are the leaders in our industry and have been in business for over 40 years! If you believe that “The difference is service” and you like working in a fast-paced, driven environment, then we want you on our team!
We are 8 time winners of “The Best Place to Work” competition, by Counselor Magazine and Promotional Products Business Magazine and 5 time winners of PPAI's "Greatest Companies to Work For" competition.

Are you looking for a great company, where you can contribute your talents and “shine"? Then CLICK TO APPLY!

Company Description

We make Promotional Products and Destination Souvenirs! We are the leaders in our industry and have been in business for over 40 years! If you believe that “The difference is service” and you like working in a fast-paced, driven environment, then we want you on our team!\r\nWe are 8 time winners of “The Best Place to Work” competition, by Counselor Magazine and Promotional Products Business Magazine and 5 time winners of PPAI's "Greatest Companies to Work For" competition.\r\n\r\nAre you looking for a great company, where you can contribute your talents and “shine"? Then CLICK TO APPLY!