Job Description
Job DescriptionJoin Our Growing Team!
We’re an expanding Legal Copy Service looking for a dedicated Coordinator / Expeditor for Record Retrieval to join our dynamic team. This is a full-time, remote position offering the opportunity to work with a supportive, professional, and fast-paced team in the legal and medical records industry.
Position: Full-Time, Remote
Hours: Monday–Friday, 8:00 AM – 5:00 PM PST
Key Responsibilities
- Handle 40–50 inbound and outbound calls daily to facilities and clients as a scheduler, coordinator, and appointment setter.
- Track and retrieve records efficiently while maintaining communication with facilities to ensure timely completion.
- Build and maintain relationships with clients and facilities to improve coordination and resolve issues promptly.
- Perform document verification, research, and case searches to ensure accuracy and completeness.
- Review and verify billing and provider documentation for accuracy.
- Prepare, send, and manage correspondence such as declarations, due diligence, and other related documents.
- General administrative support: sorting, mailing, faxing, filing, and email management.
Qualifications
- Prior experience in a legal copy service or legal/medical record retrieval company is highly preferred.
- Strong multitasking, organization, and time-management skills.
- Excellent verbal communication and active listening skills with a professional phone presence.
- Customer service experience required – we value a friendly, solution-oriented approach.
- Ability to work independently and think creatively to meet deadlines and overcome challenges.
- Proficiency with Microsoft Word, Excel, email, and online calendars.
- Team player with a positive, proactive attitude and strong attention to detail.
Benefits & Compensation
- Pay: $18.00–$20.00 per hour (depending on experience)
- Direct Deposit
- Vacation accrual
- Paid holidays after 90-day probationary period