Job Description
Job DescriptionDescription:
We are seeking an IT Specialist who provides professional, efficient technical support while maintaining a positive and service-oriented approach with end users. This role is responsible for troubleshooting hardware and software issues, assisting with user onboarding/offboarding, supporting daily IT operations, and ensuring a smooth and productive technology experience across the organization including network support. The ideal candidate is a problem-solver, excellent communicator, and self-starter with strong customer service skills.
Requirements:
Due to the nature of the role, this is a full-time, onsite position and does not offer remote work.
ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES
- Provide end-user support for desktops, laptops, printers, mobile devices, and business applications.
- Install, configure, maintain, and repair computer hardware and software.
- Monitor and maintain systems and equipment, including basic server or console operations.
- Deliver user support, guidance, and training with a professional, customer-focused approach.
- Set up new workstations and handle IT onboarding/offboarding tasks.
- Install and support network-connected and personal computing devices.
- Troubleshoot and maintain printers and related hardware.
- Manage the Security Awareness Training program.
- Maintain accurate inventory of IT hardware, software, and licensing.
- Assist with IT procurement and coordinate with outside vendors when needed.
- Use the internal ticketing system to track, document, and resolve support requests.
- Perform other IT-related duties as assigned.
EDUCATION | CERTIFICATIONS | LICENSES | TRAINING
We value diverse qualifications and recognize that relevant experience and certifications can sometimes substitute for formal education; therefore, equivalent combinations of education, experience, and certifications will be considered.
- Bachelor’s degree in information technology, Computer Science, or equivalent experience.
- Current CompTIA A+ certification is required.
- Position requires travel between three facilities: Valid CDL Required.
KNOWLEDGE | SKILLS | ABILITIES
- Experience providing end-user technical support in a desktop support, help desk, or similar IT role, including use of ticketing and remote support tools.
- Strong working knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Excel, Word, Teams, SharePoint, and OneDrive.
- Proficiency in troubleshooting hardware, software, and peripheral devices, including desktops, laptops, printers, and mobile devices (Android and iOS); MDM familiarity preferred.
- Foundational knowledge of IT infrastructure and networking concepts, including Active Directory, DNS, DHCP, VPN, Group Policy, and TCP/IP.
- Understanding of IT security best practices, such as patching, antivirus, multi-factor authentication, access controls, and secure remote access.
- Strong analytical, problem-solving, and documentation skills, with the ability to work independently, collaborate with vendors, and adapt to new technologies.
- Excellent communication, customer service, and time-management skills, with the ability to prioritize tasks and support users in a professional manner.
The Company is committed to providing reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA), and other applicable state and federal legislation, unless such accommodation would impose an undue hardship. We will engage in a timely, good-faith interactive process with employees to identify and determine effective reasonable accommodations. Employees who need a reasonable accommodation to perform the essential functions of the job should contact Human Resources to begin the interactive process.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.