Delivery & Installation Project Leader

Job Description

Job DescriptionDescription:

About CRI:

Over the past 30+ years, CRI has partnered with countless companies to create workplaces that become ecosystems for imagination, inspiration, and ideas.

In the landscape of ever-changing office design, we strive to create resilient workplaces that become launch pads for teams to feel excited, motivated, and encouraged to do their best work.

Our expertise is built upon a solid foundation of workplace strategy and furniture design, project management, and client advocacy. We are passionate about our values and strive to be an example of excellence in all that we do.

About the Role:

The Delivery & Installation Project Leader at Align Furniture Services (AFS), a CRI business, is a pivotal role that oversees the seamless execution of installation projects from start to finish. This individual is the cornerstone of on-site coordination, acting as the primary point of contact for clients and internal teams, ensuring all aspects of the installation align with the project’s scope and client’s vision. With a focus on leadership, the Delivery & Installation Project Leader manages the crew with precision, addresses any on-site challenges proactively, and ensures that every project detail is executed to the highest standard. This role demands a blend of technical knowledge, project management acumen, and exceptional communication skills, making it ideal for a proactive leader dedicated to delivering excellence in every installation endeavor.

Summary of Responsibilities:

• Act as the primary liaison for both AFS and client teams on job sites, ensuring clear and consistent communication.
• Lead and organize the crew on-site to optimize project completion, fostering a collaborative and efficient work environment.
• Adhere to installation plans and job scopes as outlined in work orders, maintaining the integrity of the project’s vision.
• Draft change orders for any additional work performed beyond the original scope, ensuring all parties are informed of adjustments.
• Report any damages or issues promptly to AFS and client teams, providing comprehensive details, including line item, quantity, part information, location, and photos.
• Collaborate with the AFS team to proactively address project challenges and resolve outstanding issues, ensuring smooth project execution.
• Send daily updates via email to AFS and client teams for all deliveries, pick-ups, and ongoing projects, keeping all stakeholders informed of progress and maintaining a visual record of the project.
• Monitor project goal hours, keeping the project on track and within the allocated time frame.
• Secure client signatures on work orders and change orders, validating the completion and approval of tasks.
• Note all pending items and issues on work order documentation, ensuring nothing is overlooked.
• Ensures the team adheres to the company’s time & labor policies and regulatory laws.
• Loads and unloads trucks with the AFS crewmembers daily, which includes carrying merchandise up and down stairs, contributing to the orderly inventory management of equipment and materials.
• Deliver recycling and refuse from project worksite and warehouse to local waste management.
• Mentor and train new field crew members, sharing knowledge and fostering carpentry skills such as cutting, drilling measuring and various installation procedures.
• Provides post installation cleaning which includes wiping down product, vacuuming, and tidying the general work area as pertaining to the project.
• Responsible for transporting installation products to and from worksites. Conducts pre & post-trip vehicle inspections, identifying damage received by AFS’ trucks. Must adhere to all state and local traffic laws as well as the Department of Transportation’s compliance requirements.
• Notifies the AFS Warehouse team of damaged and returned product from the project worksite, making sure to properly complete and attach the Incoming Product sheet.

Requirements:

Experience/Skills:

• A proven track record in project leadership, particularly in furniture installation or a related field.
• Experience in managing on-site crews and serving as the main point of contact for clients and internal teams.
• Familiarity with reading and following detailed installation plans and work orders.
• Competence in writing change orders and handling project scope adjustments.
• A history of successful project management, including organizing tasks and managing crew for optimal project completion.
• Experience in documenting and communicating any on-site damages or issues, and in tracking project hours and goals.
• Excellent communication skills for liaising with clients, AFS teams, and crew members.
• Proficiency in problem-solving and anticipating potential project challenges.
• Ability to mentor and train new crew members, fostering a skilled and knowledgeable team.
• Knowledgeable in product specifications to assist in creating accurate project quotes.
• Capable of lifting and carrying items weighing at least 75 pounds, demonstrating physical fitness for the role.
• Ensure your team adheres to company policies and regulatory compliance

AFS Values:

• Be a Good Human – Be kind, be respectful, be positive. Have fun and always do the right thing.
• Be the Best Teammate – Roll up your sleeves, share the wins and problem solve collaboratively.
• Be Inquisitive – Find the why, value learning. Each day is an opportunity to be better.
• Be a Design Thinker – From strategy to operations, question, ideate and solve with empathy.
• Lead by Example – Go above & beyond. Expect the best of yourself and each other every day.
• Be Yourself – Live our values with your personality. We want you to be you!