Job Description
Job Description
Are you a highly organized and self-motivated individual who loves to dive into data? Do you love to start with a few specific goals and expand your responsibilities over time? Are you equally comfortable and skilled with laptops or hands-on instrumentation? Do you want an employer who encourages and supports growth mindset and continued education? Do you have great ideas about technical support and small team management that your boss needs to hear and incorporate? Do you want to be part of a fast-growing company with plenty of potential for upward growth? If you answered yes to any of these questions, you are on the right track, please read on!
What will the Assembly QC Technician do?
We are searching for a Assembly QC Technician to help deliver on company core values of Customer First Service, Innovation, Collaboration, and Impactful Communication through quick training and regular upkeep of specific technical support and warehouse workstream tasks. They will utilize company processes and tools to validate technical support phone calls, evaluate and repair returned weather station components, assist with weekly assembly schedule and preparation tasks, and install equipment on a test bench to senior employee specifications. Over time, the position will be expanded to cover all Technical Support Level 1 and Assembly/Testing Responsibilities. This is initially an exclusive in-office staffed position, with future potential eligibility to participate in the company Work from Home policy.
Core Responsibilities
50% - QA/QC and Assistance with Technical Support Workstreams
- Update and upkeep Weekly Technical Support Task Tracker for task progress and awareness
- Accurately enter data into custom company web apps and Microsoft products
- Perform a validation quality control (QC) check on all submitted technical support calls to ensure accuracy and precision
- Perform quality assurance (QA) check with pending web app development updates relating to technical support or warehouse workstreams
50% - QA/QC and Assistance with Weather Station Assembly and Testing Workstreams
- Perform equipment assembly and testing, including incoming shipment preparation, according to warehouse assembly schedule
- Prepare outgoing shipments including staging, building, and wrapping pallets for freight carriers
- Check-in received shipments into warehouse inventory and pull equipment from inventory for new projects
- Test client returned weather station equipment following set procedures and assist Procurement Manager with detailed test results
- Assemble and configure weather station instrumentation on an outdoor R&D test stand following specifications and instructions from applications engineers
Future Responsibilities to be Trained and Added
- Provide backup technical support to weather station client representatives over the phone
- Critically analyze and interpret data and provide reports and findings
- Assist senior employees with reviewing, recording, and finalizing technical support knowledgebase to implement standard troubleshooting practices
- Prepare responses to client data and information requests
- Travel – Up to 25% of position – Installation and maintenance/calibration of weather stations with possible work in inclement weather (company vehicle provided)
How do we support your career?
- Performance feedback with direct manager monthly, with detailed quarterly feedback
- Quarterly company-wide and anonymous feedback session to help guide beneficial changes
- Open and receptive lines of communications to management and executives
- Continuing education opportunities including discretionary educational reimbursement
What’s in it for you?
- Expected Starting Hourly Rate Range $20-$35*
- 401k retirement 4% matching contributions
- Health, Dental, and Vision Insurance (90% of employee premium paid by employer, 50% premium paid by employer for eligible dependents)
- Discretionary 401k profit sharing
- Performance-based cash bonuses
- Fun work sponsored outings to bond with colleagues
- A company that cares about the wellbeing of its employees
Minimum Requirements
· Ability to work with hand/power tools & knowledge of DC circuits
· Task oriented and ability to independently deliver to schedule
- Demonstration of consistent improvement on soft skills and feedback
- Fluency in Microsoft 365 applications including the use of CoPilot
- Ability to work independently and to solve difficult but not complex issues
- Interpersonal and advanced communication skills
- Possess and maintain a valid and unrestricted driver’s license
- Legally authorized to work in the US without company sponsorship now or in the future
- English language fluency
- Ability to lift, move, carry items over short distances up to 50 lbs.
- Walking up and down stairs, sitting or standing for extended periods of time, and able to withstand extended walking, sometimes on uneven terrain, walkways, and hills while in the field
Preferred Skills
- B. S. Degree or equivalent STEM BS from accredited university or 2+ years field experience
- 1+ years of maintaining a detailed technical workstream
- 1+ years of experience in technical, customer service, or warehouse positions
- Familiarity with low voltage hardware and operation of electrical test equipment
- Experience with Campbell Scientific equipment and datalogger programming or other weather equipment manufacturers
- Track record of high-quality customer service
- Experience balancing multiple priorities
- Experience with Continuous Improvement concepts
*The salary range for this position is commensurate with experience and qualifications. Actual compensation may vary based on factors such as education, skills, and location. We are committed to fair pay practices and transparency.
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Company DescriptionWestern Weather Group's adventure started in the 1980s, deeply rooted in the agriculture sector. By 2005, our small team of five navigated countless changes, paving the way for our expansion into the oil and gas industry, as well as municipal services. In 2008, we boldly ventured into the utilities sector, partnering with major players like San Diego Gas & Electric. This move set the stage for further growth, and by 2018, we proudly added Pacific Gas & Electric and Southern California Edison to our esteemed list of clients.
Initially, our operations were concentrated in the western regions. However, our reputation for excellence and innovation soon led us to expand eastward. Today, we serve clients as far as New York, with a dedicated team of over 25 employees spread across multiple states. At Weather Western Group, our history is a testament to our adaptability, growth, and unwavering commitment to quality. We invite you to join us on this exciting journey and become part of a company that values its heritage while continually striving for new achievements.
Company Description
Western Weather Group's adventure started in the 1980s, deeply rooted in the agriculture sector. By 2005, our small team of five navigated countless changes, paving the way for our expansion into the oil and gas industry, as well as municipal services. In 2008, we boldly ventured into the utilities sector, partnering with major players like San Diego Gas & Electric. This move set the stage for further growth, and by 2018, we proudly added Pacific Gas & Electric and Southern California Edison to our esteemed list of clients.\r\n\r\nInitially, our operations were concentrated in the western regions. However, our reputation for excellence and innovation soon led us to expand eastward. Today, we serve clients as far as New York, with a dedicated team of over 25 employees spread across multiple states. At Weather Western Group, our history is a testament to our adaptability, growth, and unwavering commitment to quality. We invite you to join us on this exciting journey and become part of a company that values its heritage while continually striving for new achievements.