Showroom Sales Consultant (Full-Time, Keyhold

Job Description

Job Description

Lulu and Georgia is a design-led home furnishings brand known for elevated, distinctive pieces and a highly curated point of view. As we expand into physical retail, our first showroom will play an important role in how we serve customers in-person while supporting our growing omnichannel business.

We’re hiring Full-Time Showroom Sales Consultants (Keyholders) to join the launch team of Lulu and Georgia’s first physical showroom in West Hollywood. This is a high-touch, relationship-driven sales role focused on delivering an elevated customer experience and guiding clients through product selection, project scoping, quoting, and purchase completion.

In our sample-only showroom environment, Sales Consultants act as trusted advisors—supporting direct-to-consumer clients and residential trade designers by offering product expertise, design guidance, and proactive follow-up that converts interest into orders. As a Keyholder, you’ll also support daily opening/closing procedures and act as a trusted on-site leader when the Showroom Manager is not present.

Responsibilities: Client Experience & Sales Execution

• Deliver a warm, elevated, and consultative in-store experience for all customers, including walk-ins and appointments

• Conduct needs discovery and help clients select products that align with their style, space, timeline, and budget

• Provide design support such as styling recommendations, simple space planning guidance, and “complete-the-look” suggestions.
  Build and manage quotes and draft orders, ensuring accuracy in product specifications, lead times, and delivery expectations
  Drive sales through disciplined follow-up, clienteling, and relationship-building—turning in-store engagement into completed purchases
  

Clienteling & Relationship Management

• Capture customer information and preferences to create meaningful follow-up and long-term relationships

• Maintain consistent outreach to progress opportunities and close sales, using phone and personalized communication (not just email)

• Support repeat business by providing thoughtful recommendations, timely updates, and high-touch service

• Help grow the local client base by developing relationships with designers and community partners, supporting outreach for events, and encouraging repeat showroom visits through proactive follow-up and personalized recommendations
  

Tools, Process & Data Discipline

• Use HubSpot to document all client interactions, manage pipeline stages, and track follow-up activities
• Utilize Spoak to create simple visual design boards that help clients make confident purchase decisions
• Partner with cross-functional teams when additional support is needed, while maintaining ownership of the client relationship whenever possible

Keyholder Responsibilities

• Serve as a Keyholder and support secure access to the showroom as needed

• Execute opening and closing procedures, including walkthroughs, security checks, and ensuring the showroom is customer-ready at the start of each day

• Maintain daily readiness standards, including cleanliness, merchandising presentation, sample organization, and overall showroom appearance

• Support cash wrap / device readiness and ensure all systems are functioning prior to opening (as applicable)

• Follow security protocols and escalate issues related to safety, incidents, or building concerns in accordance with company procedures

• Act as a trusted on-site leader when the Showroom Manager is not present, supporting team coverage and ensuring a consistent client experience
  

Showroom Standards & Team Collaboration

• Maintain showroom presentation standards, including cleanliness, organization, and sample readiness

• Support daily operational tasks and contribute to a positive, collaborative team environment

• Participate in in-store events, trade programming, and community activations as needed

Requirements:

• 5+ years of experience in sales or customer-facing roles, ideally in home, furniture, interior design, luxury retail, or a high-touch service environment

• Proven ability to meet or exceed sales goals in a consultative, relationship-driven setting

• Strong communication skills and confidence engaging with discerning customers

• Interest in interiors and design, with the ability to provide styling and space planning guidance

• Organized, proactive, and comfortable managing follow-up and multiple active opportunities

• Comfort using CRM and technology tools; Shopify and HubSpot experience a plus

• Ability to work weekends and maintain an on-site schedule

• Ability to perform Keyholder opening/closing responsibilities and follow security procedures