Job Description
Job Description
PM Laundry & Turndown Attendant - The Cliffs Hotel & Spa
The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.
The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.
The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a detail-oriented, optimistic, and motivated full-time PM Laundry & Turndown Attendant who can create a sense of luxury while ensuring . We look forward to connecting with you!
Essential Functions of the Job:
Laundry Duties -
- Operate washers and dryers for cleaning linens, towels, and other laundry
- Inspect all laundered items for cleanliness and serviceability
- Fold and store clean laundry properly on designated shelves
- Tracks and issue clean linen to room attendants or as directed by leadership
Turndown Service -
- Perform evening turndown service for guest rooms, including:
- Turning down beds and preparing the room for evening use
- Placing turndown amenities, water bottles, and refreshing towels as needed
- Adjusting room lighting and closing curtains to create a restful atmosphere
- Restocking amenities and reporting any in-room maintenance issues
Houseperson Support -
- Must be available to work 4pm-11pm, or as needed based on the demands of the hotel operations
- Must be available to work some weekends and holidays
- Serve as the primary housekeeping presence after 4pm
- Respond to guest and housekeeping requests via SMS (delivery of linen, towels, amenities, cleanups, etc.)
- Empty trash from guest floors and public spaces as needed
- Maintain cleanliness and organization of storage areas and closets
- Monitor Inventory levels of linens and supplies during the PM shift
- Ensure cleanliness and upkeep of public restrooms and lobby areas after 4pm
- Report maintenance issues to the appropriate team or MOD
- Assist in other areas of the department as directed by the Executive Housekeeper or FD MOD
- Complete all other tasks as assigned by manager
Education, Experience, Skills:
- High school diploma
- Working knowledge of guest services in a luxury hotel setting.
- Prior housekeeping or laundry experience is preferred
- Excellent command of English language.
- Ability to work with people effectively.
- Ability to multitask and work in mentally demanding situations.
Physical Requirements:
- Ability to stand continuously for the duration of the shift (6-8 or more hours)
- Ability to lift up to 40 pounds
- Ability to walk and move continuously throughout the shift (6-8 or more hours)
- Perform duties in environments up to 82°ree;F (laundry room)
This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice