Intake Coordinator

Job Description

Job Description

Summary

The Intake Coordinator at the Maple Street Campus plays a crucial role in ensuring a smooth and welcoming admission process for individuals accessing harm reduction, medical, and behavioral health services. This position is responsible for facilitating low-barrier intakes, coordinating necessary assessments, assisting with insurance enrollment, and maintaining accurate client records. The Intake Coordinator works closely with providers, case managers, and harm reduction specialists to ensure seamless access to services for individuals experiencing homelessness, substance use disorders, and complex health needs.

This role requires compassion, strong organizational skills, and the ability to engage with individuals who may be hesitant to seek care. The ideal candidate is committed to harm reduction principles, patient-centered care, and reducing barriers to healthcare access.

The Intake Coordinator supports the mission of the Clinic to show God’s love by providing comprehensive, quality healthcare to the homeless and underserved.

Essential Duties and Responsibilities

• Serve as the first point of contact for incoming participants, ensuring a welcoming and non-judgmental environment.
• Complete low-barrier intake processes, including gathering demographic information, obtaining necessary signatures, and explaining available services.
• Ensure clients understand and sign program participation consents and release of information forms
• Assist with health insurance enrollment or verification to maximize client access to care.
• Retrieve existing medical records from LACHC systems or establish new records for first-time clients.
• Coordinate and schedule medical, behavioral health, and case management assessments within 24 hours of intake.
• Communicate client progress and referrals to partner agencies such as Housing for Health.
• Maintain an accurate and up-to-date intake database, tracking client referrals, admissions, and service participation.
• Record all client interactions and appointments in the electronic health record (EHR) system.
• Generate and submit weekly intake/admission reports to the Clinical Program Manager
• Document and report any exceptional incidents, ensuring proper follow-up and resolution.
• Maintain strict confidentiality of client information in accordance with HIPAA and organizational policies.
• Share client information only with relevant personnel directly involved in care coordination.
• Ensure that all client records, forms, and data storage comply with security and privacy standards.
• Work closely with medical providers, case managers, harm reduction specialists, and outreach teams to ensure coordinated care.
• Participate in team meetings, case conferences, and quality improvement initiatives.
• Assist with program operations, including tracking participant needs and identifying service gaps.
• Support emergency response protocols and ensure smooth client transitions between care settings.
• Foster a respectful and compassionate environment, promoting dignity and autonomy for all participants.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The following requirements are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree in social work, healthcare administration, or related field preferred.
• Minimum one year of experience in healthcare, social services, or community-based work.
• Strong understanding of harm reduction principles and experience working with people experiencing homelessness, substance use disorders, and mental health conditions.
• Comfort working in non-traditional clinical settings, such as drop-in centers, outreach programs, or harm reduction spaces.
• Strong organizational and data entry skills, with experience using electronic health record (EHR) systems preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Experience in working with community organizations is desirable.

Bilingual English/Spanish is preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasonable Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses and/or Registrations

Valid California Driver’s License, motor vehicle insurance and CPR certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include distancevision, color vision andperipheral vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate but may occasionally be high at times. Working conditions are normal for an office environment. Work requires extensive work using a computer. While performing the duties of this job, the employee will be exposed to carriers of contagious diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.

Work Status

Full-time, Regular, Non-exempt position 403B Retirement Plan with employer match. Equal Opportunity Employer. We will consider candidates with criminal history.

Company DescriptionThe Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.

Company Description

The Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.