PATIENT CARE COORDINATOR/INS COORDINATOR

Job Description

Job DescriptionDescription:

Neurology practice in Walnut Creek seeks an experienced Medical Assistant to fill a temporary Care Coordinator position. We are seeking a staff member with EPIC experience to work with our care coordinating team starting asap (January 2026) until September 30, 2026.

No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively and adapt appropriately to changing priorities is a must.

Qualifications:

· Electronic Medical Records programs, (EPIC Preferred)

· Customer Service Experience

· Multiple Phone Lines/Experience in a fast paced work environment

· Medical Terminology, OSHA and HIPAA training

· Experience with Medicare, HMO and PPO insurance payers

· Excellent verbal and written communication skills required

· Proven problem solving, analytical and decision-making skills

· Strong computer skills (Microsoft Word, Excel and Outlook)

Duties:

• Perform all administrative and direct patient care tasks in a clinical setting to patients at check out.
• Obtain Lab/test results from outside as well as sending standing orders to designated labs
• Processing prior authorizations for various tests MD orders
• Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment
• Working closely with providers to coordinate patient care needs
• Providing patients with referrals for continuing care
• Educate patients about medical processes and procedures

Education/Certification Requirements:

• High School diploma required
• Medical Assistant Certificate (AAM/CMA) CA/National preferred

Experience:

• Two to three years Medical front and back office experience preferred
• One year EMR preferred- EPIC Preferred

Work Hours: Monday – Friday 8:30 am to 5:00 pm

$21.00 - $27.00 - Compensation based on experience.

Anthem Medical/Anthem Dental/Anthem Vision

Life Insurance Benefits

AD&D

LTD

Aflac

Nationwide Pet Insurance

Requirements: