Job Description
Job Description
Summary/objective
The warehouse employee is responsible for always providing excellent customer service.
Essential functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Responsible for loading customer’s flooring purchases either by forklift or by hand, as needed.
- Offload and receive product into the inventory system, then call/email customers in a timely manner upon its arrival.
- Complete pick up and receive paperwork accurately, and tag products and pallets accordingly.
- Perform weekly cycle counts to ensure accurate inventory.
- Store maintenance and cleaning, including maintaining an organized and clean warehouse, showroom, and property.
- Receive deliveries from vendors and Warehouses.
- Offloading trucks as they arrive.
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Competencies
- Client Service - Responds to the clients and anticipates their needs
- Conflict Resolution - Works to resolve differences and maintain work relationships
- Decision Making - Makes decisions and takes responsibility for them
- Ethics - Fosters a diverse and respectful workplace
- Even Temperament - Controls emotions without retaliating against negative behavior
- Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
- Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
- Initiative - Remains proactive when suggesting improvements and solving problems
- Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
- Persuasive Communication - Displays verbal and written communication that influences others
- Problem Solving - Solves problems while ensuring rules and directives are followed
Supervisory responsibilities: None
Work environment: Working in a warehouse subject to varying temperatures, including heat and cold
Physical demands: Must be able to bend and lift up to 50 pounds repeatedly
Travel required: None
Required education and experience:
- High School Diploma, GED, or equivalent
- Positive attitude, detail, and customer-oriented with good multitasking and organizational ability
- Excellent Communication skills, both verbally and in writing
- Basic math and organization skills
- Detail-oriented mindset, data entry, and computer skills
- Ability to work on the feet for long hours
- Understanding of safety protocols and requirements
- Experience shipping, receiving, or selling related products
Preferred education and experience:
- Forklift certification is beneficial for unloading large shipments