Job Description
Job Description
Support / Development Position
Gilroy, CA
Starting at $70K/yr + Bonus
Hybrid
If you have IBM Mainframe experience or background this could be for you!!
Job Description
We are currently seeking a highly qualified individual to join our development and support staff as a Mainframe Technical Support Engineer. In this role, you will play a critical role in documenting and enhancing our Build Process, as well as diagnosing and resolving product software issues. You will work closely with our technical support and QA teams to ensure that our products meet the highest standards of quality and reliability.
Responsibilities
Document and enhance the Build Process for assembling newly developed or updated Assembler, Rexx, and/or C++ code into a functional package. Diagnose and resolve product software issues, either over the phone or in person. Communicate effectively with customers to understand and address their technical issues. Provide technical and customer support as required. Utilize working knowledge of Salesforce to track and manage customer support cases. Collaborate with development teams to provide feedback and suggestions for product improvements. Maintain up-to-date knowledge of mainframe technologies and best practices.
Qualifications
Requires 5-10 years of experience in mainframe technical skills (HALSM) with proficiency in JCL, REXX, MVS Utilities, and SMP/E. Experience with systems programming on z/VM and/or z/OS platforms is a plus. Strong problem-solving skills and attention to detail.
Additional Information
This is a part-time position with the opportunity to move to full time. If you have the necessary technical skills and a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity to join our dynamic team.