Diesel Truck Shop Supervisor

Job Description

Job Description

An integral and vital part of the customer service experience is the manner in which service personnel interacts with our customers. This position is crucial to achieving the highest customer satisfaction by performing his / her duties by current OEM practices and our company's procedures.

This position will be for 2nd Shift.

Our benefits include:

• Medical, Dental, and Vision Insurance
• Life and Accident
• 401K Retirement Plan with a Company Contribution
• Paid Vacation, Sick, and Holidays
• Length of Service Recognition Program

Responsibilities

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments. Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs, contacting the customer and invoicing. Write up customers' vehicle issues and concerns or maintenance requirements accurately and clearly. Obtain customer signature on the repair order and provide the customer with a copy of the repair order. Must be able to understand, communicate, and evaluate all vendors and Intl. Warranty guidelines, approval processes, and policies during the write-up and repair process. Establish customers' method of payment, Purchase Order requirements and estimate requirements if needed at the time of write up. Investigate the progress of vehicle repairs and contact the customer with status changes/promise time if required. Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored. Explain completed work and charges to the customer. Keep up to date with all warranty policies and product changes to maintain effectiveness in this role. Have the ability to utilize the Service portal at the time of write up.

Qualifications

• An integral and vital part of the customer service experience is the manner in which service personnel interacts with our customers. This position is crucial to achieving the highest customer satisfaction by performing his / her duties by current OEM practices and our company's procedures.