Job Description
Job Description
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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1 Years’ relevant salon experience required
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Must possess a current cosmetology/barbering license through the California State Board of Barbering and Cosmetology. -Required
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Barbering License - Preferred
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Enhance technical knowledge through continued training, courses, and education.
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Ensure confidentiality with respect to guest information.
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Maintain a positive attitude and contribute to a quality work environment.
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Must be able to work varied shifts, including weekends and holidays.
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Ability to operate standard office equipment – phones, computers, etc.
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Presents a professional, well-groomed appearance; provided uniforms must be worn in the Spa and must be laundered and pressed.
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Works effectively with guests and team members, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions.
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Learns the names and personally recognizes guests and team members.
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
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Provide high-quality hair and barbering services based on guests’ preferences. Including color, cutting, and re-texturing services.
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Promote/upsell salon and spa treatments and services.
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Evaluate the condition of guests’ hair and advise them on proper hair care and suitable solutions and hair care treatments.
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Sanitization of all salon instruments and equipment after each use.
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Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked.
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Provide quality scalp treatments
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Build a client base through referrals and utilization of available promotional materials.
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General knowledge of features and benefits of professional and retail hair products.
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Participates in sales incentive programs.
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Perform Salon duties while always maintaining the guests’ comfort.
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Ensure individualized guest service through acknowledging and responding to their needs and expectations.
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Actively participate in other areas of the spa operations, Nail, Hair, etc., product knowledge and retail sales.
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Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
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Properly opens and closes each shift according to standard operating procedures.
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Stock salon products, linens and guest amenities.
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Building and maintaining guest profiles to anticipate future needs and deliver superior service
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Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed.
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Proper care for equipment and uses appropriate amounts of product to assist with cost controls.
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Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
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Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions.
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Assists in all areas of the spa operation as needed or requested.
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Ensure all salon retail is clean, stocked, and well maintained.
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Communicates to management all occurrences involving guests and/or team members in the spa that require attention.
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Attending all scheduled Spa, Resort, and departmental meetings.
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Ensure confidentiality with respect to guest information.
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Maintain a positive attitude and contribute to a quality work environment.
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Act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
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Adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
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Adhere to AAA standards and policies.
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Adheres to all grooming standards as outlined by leadership.
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Other tasks and responsibilities may be assigned.
Certificates, Licenses, Registrations
Team members must be able to qualify for licenses and permits required by federal, state and local regulations.
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Ability to earn and maintain Gaming License.
Physical Requirements / Work Environment / Skills
The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
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The team member frequently is required to reach with hands and arms and talk or hear.
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Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
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Speech is sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone.
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Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.
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Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
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Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke.
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Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred.
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Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.