<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking skilled Epic Helpdesk professionals to join our team. The ideal candidates will provide Epic support and assistance to our clients, ensuring smooth operations and resolving or escalating Epic-related issues promptly.
Duties:
<ul>
<li>Respond to user inquiries and troubleshoot Epic issues via phone, via remote assistance, or various self-service ticketing systems.</li>
<li>Provide Epic support for workflow related problems.</li>
<li>Assist in resolving Epic tasks such as user account management and access control.</li>
<li>Set up and troubleshoot Epic connectivity for remote users.</li>
<li>Collaborate with the client Epic analysts to ensure seamless operations.</li>
</ul>
 
Join us to enhance your Epic skills and contribute to a dynamic work environment!
Job Types: Full-time, Permanent
Expected hours: 40 per week
Benefits:
<ul>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Weekdays</li>
</ul>
Requirements:
<ul>
<li>Familiarity with various Epic modules.</li>
<li>Proficiency in various Epic workflow concepts.</li>
<li>Experience in remote Epic support and customer service.</li>
<li>Knowledge navigating Epic Hyperspace and Hyperdrive.</li>
<li>Understanding of Epic Hyperdrive technologies.</li>
</ul>