Job Description
Job Description
Essential Duties and Responsibilities
The following and other duties may be assigned as necessary:
- Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
- Promote/upsell Spa services.
- Evaluate the condition of guests’ therapeutic body needs and advise them on suitable solutions and recommendations.
- Sanitization of all professional instruments and equipment after each use.
- Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked.
- Build a client base through referrals and utilization of available promotional materials.
- Knowledge of features and benefits of professional and retail massage and body products.
- Participates in sales incentive programs.
- Enhance technical knowledge through continued training, courses, and education.
- Presents a professional, well-groomed appearance; provided uniforms must always be worn in the spa and must be laundered and pressed.
- Work effectively with team members, guests, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others.
- Learn the names and personally recognize guests and team members.
- Ensure individualized guest service through acknowledging and responding to their needs and expectations.
- Actively participate in other areas of spa operations, massages, and body treatment, etc., product knowledge and retail sales.
- Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
- Receive guests for their services on time and in a courteous and polite manner.
- Stock treatment room products, linens, and guest amenities.
- Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed.
- Properly opens and closes each shift according to standard operating procedures; Properly cares for equipment and uses appropriate amounts of product to assist with cost controls.
- Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
- Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions.
- Maintain a working knowledge of the Company’s property and dedicated events on and near property to advise guests of the same, when possible.
- Respond to guest requests, complaints, or inquiries professionally, courteously, and promptly; Provides accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Develop ability to work without constant direct supervision and remains at assigned post for extended periods of time; Performs prep work, thoroughly cleans, and restocks room as required. Regularly attends and participates in and supports training and team member meetings for the Spa.
- Building and maintaining guest profiles to anticipate future needs and deliver superior service
- Assists with managing inventory responsibilities
- Adheres to all grooming standards as outlined by leadership.
- Assists in all areas of the spa operation as needed or requested.
- Ensure confidentiality with respect to guest information.
- Communicates to management all occurrences involving team members or guests in the spa that require attention.
- Maintain a positive attitude and contribute to a quality work environment.
- Adhere to AAA standards and policies.
- Attending all scheduled spa, resort, and departmental meetings.
- Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external Guests.
Requirements / Qualifications / Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 2+ years’ experience as a Massage Therapist is preferred
- 2+ years’ experience in Spa or Hospitality setting is required
- 1+ years’ experience with spa software (Book4Time, Booker, SpaSoft, etc.)
- Must possess CAMTC (California Massage Therapy Council) certification.
- Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- High school diploma or equivalent