Job Description
Job Description
Director of Quality
Reports to: President, CEO
Location: Greater East Bay, CA
Company: CONFIDENTIAL, headquartered in CA
This role sits at the heart of our commitment to excellence. You will lead and evolve our Quality Management System, champion organization-wide quality improvement initiatives, and ensure we consistently meet and exceed compliance standards set by key third-party agencies (including ISO, GFSI, OSHA, and others).
As part of a small, fast-moving team, you’ll have the opportunity to wear multiple hats and contribute across the business. You’ll cross-train with colleagues to provide seamless backup coverage, collaborate across departments, and take on new responsibilities as the company grows. This is a role for someone who thrives in a dynamic environment and wants to directly influence our culture of quality and innovation.
About Us:
We are a family-owned and operated business with an entrepreneurial spirit and a reputation for quality, responsiveness, and innovation. Specializing in high-quality custom printing, we deliver exceptional customer service, robust technical support, and tailored packaging solutions. Our team culture is supportive, collaborative, and fast-paced, ideal for multitaskers who thrive on variety and growth. As we grow, we’re looking for service champions who share our commitment to building lasting client relationships.
What You’ll Do:
- Serve on the Leadership Team as a key organizational voice
- Work closely with production teams to a) Measure and monitor daily product quality, b) train and educate, c) assess the effectiveness of our quality systems, d) continually improve and revise our SOPs and work instructions
- Conduct and supervise internal quality assurance audits
- Manage material return authorizations, customer complaints, internal rejections, and corrective actions
- Facilitate and oversee all 3rd party audits and certifications
- Manage the company’s recertification to the new ISO 9001-2015 standard
- Manage the company’s certification to GFSI standards, including ongoing management and maintenance of the HACCP Plan
- Manage the company’s Injury and Illness Prevention Program (Safety Program), including employee training, documentation, and follow-up.
What We’re Looking For:
- 10+ years of quality control management experience
- Qualified candidates will have a thorough knowledge of quality control management in a “made-to-order” or “job-shop” manufacturing organization.
- Skill level in Microsoft Office products (Word, Excel) must be Intermediate to Advanced. The ability to quickly learn and master business software is critical.
- Experience with OSHA, ISO, GMP, and Food Safety is highly desired.
- Experience in printing or packaging is a plus
- HACCP experience is a plus.
- Experience managing Safety Programs or Human Resources is a plus.
- Team player with a positive attitude, comfortable working across organizational boundaries
- Ability to pass a pre-employment drug screening and criminal background check
Why Join?
- Competitive compensation
- Health, dental, and vision insurance
- Employer-matched 401(k)
- A collaborative culture that values excellence and fun
Company DescriptionWith nearly 50 years in the business, we offer a complete array of products, capabilities, and expertise to meet specific packaging and printing needs. Headquartered in California, we are known for our speed, flexibility, and dedication to doing great work with great people.
Company Description
With nearly 50 years in the business, we offer a complete array of products, capabilities, and expertise to meet specific packaging and printing needs. Headquartered in California, we are known for our speed, flexibility, and dedication to doing great work with great people.