Job Description
Job DescriptionFlexibility for Remote & On-Site Support
About the Role:
We are seeking a versatile, proactive IT professional to provide comprehensive technical support for a high-net-worth individual across multiple estates and offices. This is more than a traditional IT role – you will be the go-to expert for all technology needs, from troubleshooting laptops, tablets, and phones to managing AV systems, networks, and cloud services. The ideal candidate combines deep technical expertise with a polished, service-first approach, delivering seamless solutions in a highly personal environment.
What you get to do:
Install, configure, and maintain hardware and software, including laptops, desktops, mobile devices, printers, and AV systems.
Provide day-to-day support for Windows, macOS, iOS, and other technologies used by the client and staff.
Manage cloud systems (Office 365, Dropbox, VPNs) and user accounts (Active Directory, MFA).
Troubleshoot network, connectivity, and system issues proactively to minimize downtime.
Support technology-related projects, including system upgrades, migrations, and deployments.
Maintain accurate documentation of systems, assets, and configurations.
Deliver a high level of client-facing service: anticipate needs, communicate clearly, and act with discretion.
Be on-call as needed for urgent technical issues.
Occasionally travel between estates and offices to provide hands-on support.
What we are looking for:
2+ years of IT support experience (help desk, systems administration, or field service).
Strong technical proficiency with Windows, macOS, mobile devices, networks, and cloud services.
Experience with Active Directory, Office 365, VPNs, and basic networking.
Ability to troubleshoot a wide range of hardware, software, and connectivity issues independently.
Excellent communication skills and a polished, professional demeanor.
Highly organized, proactive, and capable of managing multiple tasks in a flexible environment.
Discretion and reliability are essential; this is a highly trusted position.
Preferred Qualifications:
CompTIA A+, Network+, Security+, or other relevant certifications.
Experience supporting executives, HNWIs, or small teams in a personal IT support capacity.
AV system, smart home, or POS system experience.
Why Join:
This is a unique opportunity to combine technical skills with personal service for a client who values reliability, discretion, and excellence. You will have autonomy, exposure to varied systems and projects, and the chance to make a direct impact in a dynamic, high-touch environment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.