Job Description
Job Description
Job Title: evel 3 Technical – AVT
Location: Folsom CA USA95630
Duration: 6 Months contract to hire
Job Description:
Level 3 Technical – AVT
Overview : You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio/Visual support.
Your duties will include but are not limited to:
• Quickly troubleshooting AV systems with minimal use of BKMs.
• Engage external vendors for RMA replacement and out of scope maintenance.
• Improvise and use creative troubleshooting to work around rooms that are ?hard down”.
• Building and maintaining IPL GC3 Files (removing and adding drivers).
• Updating Extron and AMX firmware for preventative maintenance.
• Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems.
• Managing and completing Quarterly Preventative Maintenance project.
• Creating/Resolving break/fix tickets by monitoring client ticketing system.
• Engaging customers' requests for meeting support.
• Escalating large break/fix issues and workarounds to VC Lead Technician.
• Manage site inventory and spares with use of database.
• Acting as point of contact for Level 2 technicians.
• Engaging VC Lead on site for large project deployments and floor renovations and escalations.
Requirements :
• 3+ years audio/visual experience desired.
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet.
• Must understand AMX/Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX/Extron devices).
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting.
• May be required to travel between sites using personal vehicle/company van.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows.
Please see Attached Job description for further information Do you already have a pre-identified candidate? NO
Is this position remote or in person? In Person
What will the primary day-to-day responsibilities entail for this person? Meeting Support, A/V Room Support, Troubleshooting and Audit/Testing
What are the TOP 2 required skills that candidates must have? Microsoft Teams Troubleshooting, A/V Experience, including microphones, cameras.
What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) 8-5 M-F
Will there be OC (on call) or differentials? NO
How many overall years of experience should this person have? 3
What radius range should candidates be located from the job location? 30 Miles
What is the exact work location or city, state, or zip? 1900 Prairie City Road Folsom CA
How soon will the candidate review and interviews start? Right away