Job Description
Job Description
We are a well established, fast-paced Managed Service Provider (MSP) serving small to mid-sized businesses across the San Francisco Bay Area. We are looking for a Senior IT Engineer to join our team full-time. This role combines high-level technical support, strong customer service, and the ability to lead or contribute to IT projects from planning through execution.
Our approach values relationships over call centers, and we believe great engineering includes outstanding communication, follow-through, and care for the client’s success.
Responsibilities:
- Deliver exceptional service and technical support across client environments, both onsite and remotely
- Lead or contribute to infrastructure, migration, and implementation projects, including planning, execution, and documentation
- Manage multiple client environments with a balance of day-to-day support and strategic project work
- Collaborate with internal stakeholders and vendors to scope, price, and schedule projects
- Communicate clearly with both technical and non-technical stakeholders
- Identify and escalate business or technical risks as appropriate
- Maintain and improve client documentation
- Track tasks, time, and tickets accurately
- Be available for escalations or emergencies, occasionally outside standard business hours
- Provide mentorship and technical guidance to junior staff
Core Technical Skills - Required:
- Windows Server (2016/2019/2022) – Deployment, maintenance, AD, DNS, DHCP, Group Policy
- Microsoft 365 (Exchange Online, SharePoint, Teams) – Administration, migrations, and support
- Azure AD and Entra ID – User and device identity management, security
- Google Workpsace – Administration and management
- Modern Endpoint Management (Kaseya VSA X, Intune, Addigy, JAMF) – Device compliance, app deployment, conditional access
- Networking – LAN/WAN, VLANs, VPNs, and working knowledge of firewalls (Meraki, SonicWall, Palo Alto, Cisco, Juniper)
- Desktop Support – Windows 10/11, macOS
- Mobile Device Support – iOS, Android
- Backup and DR Solutions – On-prem and cloud (Datto, Veeam, etc.)
- Endpoint Security Solutions (SentinelOne, Datto EDR, Crowdstrike, other)– Deployment and ongoing management
- Remote Monitoring and Management (RMM) and PSA tools (Kaseya VSA, Autotask, etc.)
Nice to have Skills:
- Virtualization (VMware, Hyper-V)
- Microsoft Azure infrastructure (VMs, storage, networking)
- AWS and/or GCP management experience
- Wireless tech (Cisco, Meraki, Aruba, Ubiquiti)
- Scripting (e.g. PowerShell) for automation
- Experience with documentation platforms like IT Glue
- Familiarity with compliance and security frameworks (NIST, SOX, HIPAA, SOC 2, etc.)
- Experience working in client-facing MSP roles
Soft Skills and Expectations:
- Professional and positive demeanor
- Excellent written and verbal communication
- Strong organizational and time management abilities
- Resourceful and proactive problem solver
- Able to juggle priorities and work independently
- Willingness to travel locally (Bay Area) – reliable transportation, valid license, and insurance required
Preferred Experience:
- 5+ years of experience in IT support, including project or consulting roles
- Previous experience working for an MSP or consulting firm
- Prior project management or team leadership experience a strong plus