EAP Department Assistant / Contracts Specialist

Job Description

Our client is seeking an EAP Department Assistant/Contracts Assistant for a contract opportunity. The EAP Department Assistant supports the Employee Assistance Program (EAP) and Behavioral Health business lines by coordinating provider contracts, managing internal documentation, and assisting with recruiting, credentialing, and program marketing. This role is critical to ensuring smooth operational workflows, timely communication with providers and clients, and compliance with internal processes. This is an onsite position requiring proactive coordination and attention to detail.

DUTIES:

• Maintain accurate documentation of fully executed provider and employer contracts in internal databases
• Assist with preparing proposals and reference materials for customer and broker communications
• Support development and distribution of marketing, promotional, and educational materials
• Coordinate provider recruitment, credentialing, and re-credentialing processes
• Respond to inquiries from current and prospective providers
• Execute recruiting plans based on business needs and expansion goals
• Process weekly payment extracts and coordinate provider payments with Accounts Payable
• Assist with month-end finance summaries and invoice distribution
• Support reporting activities including Schedule A and 5500 form submissions
• Coordinate logistics for wellness fairs, employee orientations, and other onsite events
• Maintain adequate inventory of promotional materials for external accounts
• Record and document communications and key activities in appropriate tracking systems
• Participate in continuous improvement initiatives and cross-team support efforts
  
  

REQUIREMENTS:

• High school diploma or equivalent required
• At least 1 year of relevant experience in healthcare administration, provider services, or contract support
• Proficient in Microsoft Office Suite and familiar with data entry and CRM/contract systems.
• Strong organizational, communication, and critical thinking skills.
• Ability to manage multiple priorities in a fast-paced environment
• Must be comfortable working onsite full-time and interacting with cross-functional teams

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.