Funeral Arranger/Director for Pacific Cremation Services
Job Description
Job DescriptionSalary: $24.00/hr
Funeral Arranger/ Director- Pacific Cremation Services
Pacific Cremation Services - Lake Forest, CA
Location: Lake Forest, CA
Reports to: General Manager
Supervises:N/A
Purpose: The primary representative of Pacific Cremation Services to prospects and customers seeking at-need funeral and/or cremation services for the deceased, as a compassionate and competent single point-of-contact for the family, and to optimize revenue from his/her cases within the ethical bounds of providing each family what they want and nothing more. This position is the basic revenue engine for the company.
Compensation: Hourly rate with overtime, plus select product incentive. This position is full-time 40hours per week, subject to customer and office needs.
Benets: Medical and dental benet plans are available to full time employees. The company pays a at rate toward the benet plan selected by the employee. Dependents can be insured on the plans and the full cost passed onto the employee. Benets start after 60 days of employment.
Experience: 1 on 1 sales of professional services to consumers. Prior mortuary, crematory, and/or cemetery sales desirable, but not mandatory. Basic computer skills for computerized Customer Relationship Management database
Job Description: The General Manager assigns families to the Funeral Arranger/Director. Funeral Arranger/Directormeet with families at scheduled times and guide families through cremation arrangements and memorial product decisions, maintaining meeting control, and securing signed contract and payment. Once assigned, the director is ultimately responsible for every detail and aspect of case management.
Duties: Funeral Arranger/Director implements all of the components of the OConnor Cycle of Excellence and he/she is responsible for collecting and documenting mandated vital statistics, particularly for preparation of the Death Certicate, preparation and signature of all required authorization and release documents, and for entering case data promptly and accurately into our computer. The Funeral Arranger/Director insures full and honest disclosure of all prices complying with FTC and State regulations, conditions, options, terms. In addition, this position is crucial in providing truthful answers to all questions, and provides helpful information on collateral issues such as cemetery, shipping, etc.
Training: Prior to seeing families the trainee will sit in on arrangements with the training Funeral Arranger/Director, role play and be evaluated compared to competency standards outlined by the company. Roles will be reversed once a minimum standard of performance is established and the training director will sit in observe the trainee with actual family arrangements.
Requirement of the position: Funeral Arrangers/Directors will be assigned a night(s) during the weekday and required to rotate an assigned weekend as well.
The company provides on-the-job training, which includes Funeral Profession introduction through on-boarding over a two week period (minimum), 90 to 120 day intensive training prior to making arrangements. After you are qualified to meet with families there will be two sit-in observations of arrangement meetings and a debrieng meeting immediately following the arrangement. A debrieng meeting immediately following the arrangement will be conducted whenever possible. A written evaluation will be produced by the training director of the observed arrangement and given to the director and management. The supervisor will discuss training opportunities for advancement.
Qualities: Desired qualities on which the Funeral Arranger/Director will be evaluated include:
Appearance/grooming - Please view our dress code requirements here.
Compassion/Empathy
Flexible
Initiative/Proactivity
Verbal Skills
Average Case Value
Paperwork Accuracy
Client Survey Scores
Performance: Director will be evaluated on performance of the duties identied above, per the accompanying Funeral Arranger/Director Manual Checklist. Initial goals for competencies required to begin seeing families will be laid out and progress monitored.
As prociency is attained on short and medium term goals, additional core competency goals will be added. All goals whether short or long term will be given attainment or completion dates. If specic tasks related to the competency standards are not met, dates will be renegotiated. As time passes management will determine if sucient progress is being made to warrant continuation of the employment relationship, salary rate considerations, or promotion.
The company is an equal-opportunity employer and provides employee benets package. New employees are evaluated every 6-months. Management prefers to promote from within, so every employee is encouraged to discuss advancement and career goals with his/her supervisor. This position is at will, meaning neither continued employment nor tenure is guaranteed.