Director, Jail Health Care Coordination (0923 Manager II)

Job Description

Job DescriptionCompany Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening –September 26, 2025
• Application Deadline – Application filing will close on or after October 10, 2025
• Salary – 0923 Manager II (Range A Salary between $144,560 and $184,496)
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0923-158847

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The mission of SFDPH's Jail Health Services (JHS) is to provide comprehensive, compassionate, and respectful care for incarcerated people while mitigating the effects of structural racism and historical injustices, as a fully integrated and collaborative member of San Francisco’s Public Health Department. JHS is responsible for the care of over 1,200 individuals on any given day, and more than 9,000 individuals over the course of the year.

Job Description

Under the direction of the Deputy Director of Jail Health Services, the Director, Jail Health Care Coordination will provide strategic and operational leadership for all release planning and care coordination services delivered to individuals incarcerated in the San Francisco County Jails.

This position is essential to meet the expanded responsibilities required under the CalAIM Justice-Involved Initiative, which mandates that correctional health programs deliver prerelease, Medi-Cal billable care coordination services. Under CalAIM, this position will oversee an exponential expansion of those services. This includes oversight of all administrative, clinical, and operational functions of the Care Coordination team, including service delivery, data collection and analysis, program evaluation, workflow development, and continuous quality improvement.

In close collaboration with Jail Health leadership and external partners (Sheriff's Office, Health Plans, DPH Divisions, CBOs, criminal justice stakeholders), this role will ensure that all eligible individuals receive comprehensive reentry planning services, including needs assessments, collaborative care planning, behavioral health linkage, referrals to Enhanced Care Management and Community Supports, and warm hand-offs to community providers. This role is critical to ensuring continuity of care, supporting successful reentry, and maximizing Jail Health’s capacity to improve health outcomes, generate Medi-Cal revenue and reduce recidivism through effective implementation of CalAIM requirements.

The Manager, Jail Care Coordination (0923 Manager II) performs the following essential job functions:

1. Oversees delivery of jail health care coordination and release planning services for incarcerated individuals, ensuring continuity of care and alignment with Medi-Cal billing requirements
2. Supervises and supports a multidisciplinary team of care coordinators, ensuring high-quality, person-centered service delivery and staff development
3. Monitors Medi-Cal billing operations for pre-release and reentry services including eligibility, registration and billing error management, audits and related data and reporting
4. Ensures program compliance, data tracking, and quality improvement to meet CalAIM standards and maximize Medi-Cal revenue generation
5. Makes recommendations regarding standards of work, policies, operations, and performance monitoring tools that support integrated, equitable, and accountable care coordination services in the jail setting.
6. Leads interagency collaboration with managed care plans, behavioral health providers, community organizations, and criminal justice partners to support seamless pre-release and reentry service delivery

The Director, Jail Health Care Coordination (0923 Manager II) may perform other duties as assigned or required.

Qualifications

Required Minimum Qualifications (all applicants must verify that they meet both elements below):

Education: Possession of a baccalaureate degree from an accredited college or university AND

Experience: Five (5) years of professional experience providing, monitoring, or coordinating medical or clinical social services

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis for up to two (2) years. One year (2,000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Possession of a valid, current license as a Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or Licensed Marriage and Family Therapist (LMFT) issued by the California Board of Behavioral Sciences
• Two years supervising professional and support staff providing care coordination services
• Experience in performance improvement and/or public health equity initiatives

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire (SQ) Examination (Weight: 100%)
Candidates that meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire (SQ) exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of federal, state, and local regulations pertaining to justice-involved individuals, specifically those impacting processes and procedures dictated by CalAIM, Medi-Cal; Knowledge of best practices in care coordination, such as integrated care models, transitions of care and discharge/reentry planning; Knowledge of compliance and quality improvement methodologies and practices to address racial and cultural disparities; and the ability to build and maintain consensus with stakeholders

Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Additional Information

Certification:
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/ 

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst Steven Scoles at steven.scoles@sfdph.org or (628) 271-6828. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.