Job Description
Job Title: eCommerce Coordinator
Overview
We’re seeking a detail-oriented and proactive eCommerce Coordinator to join our growing team. This role is responsible for ensuring the smooth day-to-day management of our eCommerce site, supporting marketing initiatives, and maintaining operational excellence. The ideal candidate is highly organized, has an eye for accuracy, and thrives in a cross-functional, fast-paced environment.
Key Responsibilities
Day-to-Day Tasks
- Product uploads, merchandising, pricing, and inventory checks
- Ensure product data accuracy and timeliness on site.
- Support paid media creative briefs
- Provide assets and campaign details for ad launches.
- Update weekly dashboards (sales, traffic, CAC, AOV, email KPIs)
- Leverage Triple Whale as the source of truth; reporting framework managed by Brand Manager.
- Flag and track site bugs
- Report issues to Brand Manager for fixes.
- Execute Klaviyo campaigns (email & SMS)
- Schedule sends, QA links/images, manage segmentation.
- Draft email + SMS calendar for upcoming weeks.
- Coordinate with operations on fulfillment issues
- Ensure timely resolution of customer experience gaps.
- Execute promo codes, GWP offers, and seasonal launches
- Maintain accuracy in campaign setup and reporting.
Monthly / Quarterly Tasks
- QA site before launches and major sales
- Review links, pricing, creative assets, and functionality.
- Coordinate creative alignment across channels (paid, email, social, site)
- Ensure consistency in messaging and visuals.
- Update reporting dashboards for full-month recap
- Use Triple Whale as source of truth; reporting framework built by Brand Manager.
- Support brand manager on campaign execution
- Provide operational and logistical support across initiatives.
KPIs
- Accuracy and timeliness of product and promotional data.
- On-time campaign and reporting deliverables.
- QA effectiveness (minimal errors in site launches/campaigns).
- Efficient coordination across marketing, operations, and creative teams.