Surveillance Operator I

Job Description

Job DescriptionSalary: TBD

POSITION: Surveillance Operator I CATEGORY: Full-time; Non-exempt

SUPERVISOR: Surveillance Manager Revised: 12/15/2025

Position Summary: Under the direct supervision of the Surveillance Manager, it is the responsibility of the Surveillance Operator I to constantly observe all areas of the casino and report any activity and/or incidents that concern the welfare of the casino operation. The Surveillance Operator I position also provides adequate coverage to reasonably assure the protection of tribal assets, and assist in the safety and security of guests, employees, and their property.

This list of duties and responsibilities is illustrative only of the duties performed by this position and is not all-inclusive. Each classification may not be assigned all duties listed, nor do the examples cover all duties which may be assigned.

SUPERVISORY RESPONSIBILITIES: None

JOB RESPONSIBILITIES: Surveillance Operator I job responsibilities include but are not limited to:

• Observe the actions of all Gaming areas and devices, Vault, Cage, Gaming floor, Slots, Food and Beverage and other assigned areas.
• Observe performance of employees, with regards to customer relations and adherence to their standard procedure manual.
• Maintain a written account of any activity that is unusual or not according to the Standard Procedure Manual.
• Be familiar with the current list of undesirables maintained by the Security department. Be alert to any undesirables or cheaters in the casino and report their presence to your immediate Supervisor.
• Report any accident, illness or safety hazard observed to the appropriate department Director with prior notification to Surveillance Management.
• Safeguard all confidential information. Do not discuss any department activities with other employees.
• Strive to gain a complete knowledge of all procedures and policies.
• Familiarize self with methods of cheating.
• Conduct self in a manner that reflects as a credit to the Gaming Commission and encourage others to do the same.
• Never compromise this position of trust in any way or manner.
• Understand and operate CCTV equipment.
• Maintain anonymity of self and others in Surveillance department.
• Able to abide by a strict No Fraternization policy.
• Conduct video reviews and communicate what was observed in written and verbal form.
• Write detailed and accurate reports on incidents as outlined in the Surveillance Policy Manual.
• Observation/documentation of the breaking of machine seals
• Other duties as assigned.

JOB POSITION REQUIRES: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 21 years of age or older.
• High School Diploma or GED.
• Submit to and pass a strict background investigation, including but not limited to, previous employment, education, driving record, and financial history.
• Submit to and pass a pre-employment drug screen and background check prior to employment.
• Valid CA drivers license.
• Experience in Surveillance, Law Enforcement, Security, or similar work environment preferred.
• Able and willing to work evenings/weekends/holidays as scheduled and adhere to a strict set work schedule.
• Knowledge of or ability to learn and adhere to Casino policies and procedures.
• Ability to be trained and pass written tests regarding job related duties.
• Possess good organizational skills keep workstation and workplace in good working order.
• Perform office, computer and writing skills including typing, emails, composing memos, filing, word processing, incident report writing and copying when needed.
• Ability to verbally communicate professionally and effectively in person, by phone and over radio.
• Provide excellent customer service and practice positive, tactful, and confidential interactions with staff and customers.
• Maintain strict confidentiality.
• Proactively and professionally deal with stressful situations; respond to emergency situations, as needed.
• Ability to work independently and support a team environment.
• Make best judgment decisions based on Surveillance policy.

• Ability to perform in a diverse workplace with a variety of people from different backgrounds.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee regularly is required to sit; use hands and fingers to handle or feel; and talk or hear. The employee occasionally is required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: Work is generally divided between an office setting and group gatherings with a moderate noise level. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required. Travel may be required.

PREFERENCE IN HIRING: Preference in hiring is given to qualified American Indian in accordance with Indian Preference Act. Applicants claiming Indian preference must submit verification or Indian heritage documentation certified by Tribe of affiliation or Bureau of Indian Affairs.