Job Description
Job DescriptionSalary: $24/hr-$27/hr
About Upward Bound House (UBH)
Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, were seeking passionate, experienced professionals to join our growing team.
Position Summary:
The DMH Case Manager will deliver trauma-informed, client-centered case management to families and Transitional Age Youth (TAY) residing in a 24-hour interim housing facility. This role is crucial to helping clients stabilize, access vital services, and transition into permanent housing.
Key Responsibilities:
Case Management & Service Planning
- Conduct biopsychosocial assessments and develop individualized service plans (ISPs).
- Provide ongoing support, crisis intervention, and goal-oriented case management.
- Ensure timely and accurate DMH documentation, including treatment plans and progress notes, to maintain accurate records.
Service Coordination:
- Link families to community resources, healthcare, childcare, education, and mental health services.
- Coordinate transportation, referrals, and advocacy with external providers.
Housing Navigation:
- Support families with housing search, applications, and lease-up processes.
- Collaborate with housing authorities, landlords, and inspection services.
- Provide pre- and post-move support, as well as transition planning.
Crisis Response:
- Deliver on-site crisis intervention, safety assessments, and de-escalation.
- Partner with security and clinical teams to effectively manage emergencies.
Specialized Support:
- For TAY families: Offer age-appropriate services including vocational training, parenting support, and life skills development.
- For general families: Provide family strengthening resources, parenting support, and referrals to mental health and child welfare services.
Team Collaboration
- Participate in multidisciplinary meetings, case conferencing, and treatment planning.
- Work closely with clinical supervisors, program staff, and community partners to ensure effective collaboration and support.
Qualifications:
- Bachelors degree in Social Work, Psychology, or related field (Masters preferred).
- 2+ years in homeless services, with at least 2 years in a lead or clinical setting.
- Deep knowledge of Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction.
- Strong crisis response, documentation, and organizational skills.
- Proficient in HMIS and Microsoft Office.
- Bilingual (English/Spanish) strongly preferred.
Requirements:
- Valid CA Drivers License, insurance, and reliable transportation.
- TB test, background clearance, and CPR/First Aid certification.
- Must qualify for UBH driver insurance.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual candidates to apply.